topic Cannot Re-activate my Plan/Account - Plan Expired in Get Support

Cannot Re-activate my Plan/Account - Plan Expired

amiyo25 — Wed, 05 Jan 2022 08:34:34 GMT

I currently have no phone service and when logging in to my account see a couple things:

1. Reactivate Current Plan button

- I have gone ahead and click this. I had an amount due of $114. Originally it was not accepting my Credit Card, but I have since used a different credit card which it seems to have accepted (not sure?), because it now shows amount due as blank.

2. Account Status: Plan Expired

Even though the amount due shows up as blank, on my overview page, it says: Account Status: Plan Expired. Before I paid with the new credit card, it showed this, and it still shows this after I have paid with the new credit card.

I have tried almost everything to get my phone service to start working again, but it is still not back to working. Can someone please help with this, I need my phone for work asap!

All help is appreciated.

Re: Cannot Re-activate my Plan/Account - Plan Expired

will13am — Sun, 12 Nov 2017 03:08:50 GMT

@amiyo25, if you are not able to restore your service on your own, then I suggest contacting the moderator team for assistance. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team. Good luck.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Cannot Re-activate my Plan/Account - Plan Expired

amiyo25 — Sun, 12 Nov 2017 14:56:58 GMT

This morning it accepted another credit card, but not my old one. Odd, but it will do for now.