topic Re: I have no service in Get Support

I have no service

mhamzeh — Wed, 05 Jan 2022 08:34:26 GMT

iPhone 8. I just registered with Public Mobile. I subscribed for a 90 day plan auto renewal. My iPhone show "No Service". What do I have to do?

Re: I have no service

will13am — Sun, 12 Nov 2017 00:44:32 GMT

When you go into the self serve portal, is the account showing as active? If so, by chance is you phone SIM locked?

Re: I have no service

mhamzeh — Sun, 12 Nov 2017 00:58:58 GMT

my phone is not locked.

What is the link to the self service portal?

Thank you for replying.

Re: I have no service

ute1978 — Sun, 12 Nov 2017 01:13:19 GMT

https://selfserve.publicmobile.ca/

Re: I have no service

Mana — Sun, 12 Nov 2017 01:44:47 GMT

@mhamzeh did you buy your iPhone new or used?

If you bought it used, is there any chance that it is blacklisted now?

Re: I have no service

ShawnC13 — Sun, 12 Nov 2017 02:25:03 GMT

@mhamzeh, it could take up to a couple of hours to have your plan activated if you are porting in a number. Do you have an update on this? Is your phone getting service now?

Re: I have no service

Michael77 — Sun, 12 Nov 2017 14:03:46 GMT

@mhamzeh,

Is your issue resolved!

Re: I have no service

mhamzeh — Sun, 12 Nov 2017 15:18:38 GMT

No, I still have no service. The self service portal says that my account is active.

Re: I have no service

ute1978 — Sun, 12 Nov 2017 15:22:34 GMT

Have you rebooted your phone?

Have you deleted all profiles in your iPhone? That did the trick for me when I activated.

Have you sent a message to the mods team?

Re: I have no service

mhamzeh — Sun, 12 Nov 2017 15:34:30 GMT

I got it going. I had to select "reset network settings" in the iPhone settings/configuration menu.

Re: I have no service

ute1978 — Sun, 12 Nov 2017 15:37:52 GMT

@mhamzeh wrote:
I got it going. I had to select "reset network settings" in the iPhone settings/configuration menu.

Glad you got it to work. Now enjoy the awesome network and the savings!

Re: I have no service

Michael77 — Sun, 12 Nov 2017 16:40:52 GMT

@mhamzeh,

Great news! 🙂

Re: I have no service

Celu88 — Sun, 27 May 2018 02:02:18 GMT

Is my phone no active.? I paíd my plan in march and may and I do not have service

Re: I have no service

srlawren — Mon, 28 May 2018 20:33:03 GMT

@Celu88 wrote:
Is my phone no active.? I paíd my plan in march and may and I do not have service

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: I have no service

Nikki3 — Mon, 25 Jun 2018 11:08:18 GMT

I need help immediately. I have to cell service. Not sure why. I spoke to customer service and they said for a Mode to contact me.

Re: I have no service

srlawren — Mon, 25 Jun 2018 19:11:01 GMT

@Nikki3 wrote:
I need help immediately. I have to cell service. Not sure why. I spoke to customer service and they said for a Mode to contact me.

There is no contact centre. You signed up for the "phone company without a phone number". Please see my reply immediately above your message for the procedure for getting help.

Re: I have no service

cjstollery — Mon, 21 Oct 2019 16:31:22 GMT

I followed the instructions I found here to reset network settings and - TaDa! Success! Thank you 😀👍