topic Re: Porting number out but keeping service in Get Support

Porting number out but keeping service

djimbe — Wed, 05 Jan 2022 08:34:20 GMT

Hi, I'd like to let my number out but keep the pm service I have and get a new number. Is this possible?

Re: Porting number out but keeping service

will13am — Sat, 11 Nov 2017 23:38:55 GMT

Yes it's possible. You will need the help of a moderator to do this. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Porting number out but keeping service

ShawnC13 — Sat, 11 Nov 2017 23:42:43 GMT

@djimbe, it is possible but the only way it would be possible is to create a second account and pay for a 30 day service. Otherwise if you port out your current number, your current account will get closed. So to keep your plan open this is what you can do.

Plan A =Current Plan

Plan B= New Plan

Create Plan B and select the number you want. Message the moderators to move #from Plan A to Plan B and get a new number when its switched to Plan A. Your current number is now sitting on sitting on Plan B. You can now port out your current number and it will close Plan B, but Plan A is still active with a new number. Cheapest Plan is $20 for 30 day text only. So if your plan and number are worth that to you that is the way to go about it.

Re: Porting number out but keeping service

computergeek541 — Sun, 12 Nov 2017 06:49:53 GMT

Generally, carriers have resisted swapping phone numbers between accounts. To do as you are saying, you would have to have to first get your current phone number switched to a different Public Mobile account and new number assigned to the Public account that you have now.

When you port your Public Mobile number out, the account and plan automatically gets cancelled.

Technically, carriers have done this stuff in the past, but customers are often given push-back about this request. It's not something every customer service employoee is going to know how to do. Don't be surprised if the answer from Public Mobile is one that you weren't hoping for. But it can't hurt to ask them.

Re: Porting number out but keeping service

Michael77 — Sun, 12 Nov 2017 13:48:00 GMT

Interesting info.