topic Reactivation Issue for iphone 4 in Get Support

Reactivation Issue for iphone 4

sdzikewicz — Wed, 05 Jan 2022 08:34:13 GMT

I had to update my credit card number for the auto pay to work. In waiting for the new card, I didn't update it in time and my plan was deactivated. I updated the information and tried to reactivate, but my phone still isn't working. It says the payment has processed, and Public Mobile service is showing up on my phone, but it's still not working. Texts don't go through, and if people call me it goes right to voicemail. I have an iPhone 4; I've turned it off and taken out the SIM card, and it's been about 24 hours since I reactivated with no change. I'm unsure what to try next.

Re: Reactivation Issue for iphone 4

imm1304 — Sat, 11 Nov 2017 18:56:16 GMT

Hi @sdzikewicz!

Send a private message to @CS_Agent and provide your public mobile phone number and one of the mods will take care of you.

Re: Reactivation Issue for iphone 4

sdzikewicz — Tue, 14 Nov 2017 21:37:21 GMT

Thanks for the help!

Re: Reactivation Issue for iphone 4

tillyann1959 — Fri, 24 Nov 2017 03:40:26 GMT

Do you have to have your own phone number? And if so where can you get one? I'm in B.C