topic Re: Forget my password for account in Get Support

Forget my password for account

Hbarbarah13 — Wed, 05 Jan 2022 08:34:13 GMT

How to cancel my account and open new,nobody from PM are able to help me,they should hire some people who understand computers,I try with them one week ,have to look for another provider,I just cannot open account,because I did not use a years and forget @ @@and password

Re: Forget my password for account

Alex888 — Sun, 03 Mar 2019 12:24:32 GMT

@Hbarbarah13 You have 90 days after your last service date to renew your phone or your account is removed, so your old account no longer exists, and your old SIM card will not work either. You will need a new SIM card and you can make a new account.

Re: Forget my password for account

Lieux — Sun, 03 Mar 2019 12:52:17 GMT

Hello @Hbarbarah13

Just begin at the beginning... it will be ok...https://www.publicmobile.ca/en

no need to cancel anything.. it’s already canceled....

Re: Forget my password for account

Hbarbarah13 — Sun, 03 Mar 2019 14:25:48 GMT

I did not use accoun for years ,my phone is working no problems ,I'm in autopay,when I want to set new account it say it's aolready exist,so I'm screwed,no help from them,they sent me temporary pass it not workig either

Re: Forget my password for account

Lieux — Sun, 03 Mar 2019 14:31:10 GMT

Unfortunately we don't have access to your account so you will need their help...answer their message that it didn't help... don't give up there is a solution...and fortunately everything is working good...

Re: Forget my password for account

mimmo — Sun, 03 Mar 2019 14:53:11 GMT

what happend when you try the Lost password llink https://selfserve.publicmobile.ca/forgot-password/

if that fails why not ask the mods to reset your password by sending them a private message?

edit: @Hbarbarah13 are you a legasy customer have you tried calling 611

Re: Forget my password for account

Alex888 — Sun, 03 Mar 2019 14:57:37 GMT

@Hbarbarah13 It may not be working because of the browser you are using. Ask the moderators to reset your password and when they send you the temporary password try logging in using Chrome in incognito mode.

Re: Forget my password for account

Hbarbarah13 — Mon, 04 Mar 2019 22:58:14 GMT

They sent pass not workin either,have to change provider,pm are not able to help in such easy task

Re: Forget my password for account

Lieux — Mon, 04 Mar 2019 23:03:16 GMT

Sorry for you @Hbarbarah13

Did you tell the moderator that it didn’t work? You still have your account so you are closed to a solution .. but it’s up to you.

Re: Forget my password for account

Anonymous — Mon, 04 Mar 2019 23:12:31 GMT

@Hbarbarah13 wrote:
They sent pass not workin either,have to change provider,pm are not able to help in such easy task

Did you try a different browser as suggested earlier?

Are you a legacy customer as asked earlier?

Re: Forget my password for account

Luddite — Tue, 12 Mar 2019 16:44:55 GMT

@Hbarbarah13 wrote:
I did not use accoun for years ,my phone is working no problems ,I'm in autopay,when I want to set new account it say it's aolready exist,so I'm screwed,no help from them,they sent me temporary pass it not workig either

@Anonymous @Lieux et al. I suspect this poster is trying to activate a new SIM using their original email address. This cannot be done even though the original account has been closed after 90 days suspension. It's a system quirk that it remembers you had an account but will not let you reopen it, nor reuse the email address.

Re: Forget my password for account

Anonymous — Tue, 12 Mar 2019 16:50:29 GMT

@Luddite wrote:
@Hbarbarah13 wrote:
I did not use accoun for years ,my phone is working no problems ,I'm in autopay,when I want to set new account it say it's aolready exist,so I'm screwed,no help from them,they sent me temporary pass it not workig either
@Anonymous @Lieux et al. I suspect this poster is trying to activate a new SIM using their original email address. This cannot be done even though the original account has been closed after 90 days suspension. It's a system quirk that it remembers you had an account but will not let you reopen it, nor reuse the email address.

Interesting. I interpreted it as he has an account with a service that has been working fine all this time but never uses the account and so wanted to use it and didn't have all the right credentials and so has to talk with the mods who have supplied him with reset info but for whatever reason is not working for him (likely all the usual browser workarounds).

But for all readers your post is as usual very helpful. We'll see if he comes back and confirms one of the interpretations.

Re: Forget my password for account

Hbarbarah13 — Tue, 12 Mar 2019 18:18:03 GMT

Everything is ok now ,got new password from 611,got lucky they still operated,cause I better understand explain by person lol I’m old lady,anyway thank you for all your help

Re: Forget my password for account

Anonymous — Tue, 12 Mar 2019 18:20:38 GMT

@Hbarbarah13 wrote:
Everything is ok now ,got new password from 611,got lucky they still operated,cause I better understand explain by person lol I’m old lady,anyway thank you for all your help

Be aware that that 611 human interaction service is about to expire in less than a week. They probably told you that.

Glad to hear you're all fine now.

Re: Forget my password for account

Lieux — Tue, 12 Mar 2019 18:22:38 GMT

@Hbarbarah13 wrote:
Everything is ok now ,got new password from 611,got lucky they still operated,cause I better understand explain by person lol I’m old lady,anyway thank you for all your help

@Hbarbarah13 You are not so old..you are using internet and phone and probably computer!!!