topic Re: Accessing My Account in Get Support

Accessing My Account

HelenHancey — Wed, 05 Jan 2022 08:34:11 GMT

I am unable to access "my account
I registered several years ago and I do not have the same email address. When I try to re-register it states that I am already registered, but I cannot reset my password to gain access as it does not recognise my new email address....

Re: Accessing My Account

NDesai — Sat, 11 Nov 2017 18:11:00 GMT

You will have to send a private message to the Moderator_Team with your account info. If you are on a legacy or pioneer plans, you can call 611 for help.

Re: Accessing My Account

ute1978 — Sat, 11 Nov 2017 18:17:05 GMT

When was the last time you had an active plan on this account?

After 90 days of inactivity (no plan) your SIM card and account get deleted including all remaining credits in that account. Then there is no way of restoring the account.

Re: Accessing My Account

HelenHancey — Sat, 11 Nov 2017 18:21:24 GMT

I still have a current active account. I have just not been in "My Account" online for several years

Helen

Re: Accessing My Account

ute1978 — Sat, 11 Nov 2017 18:24:13 GMT

Ah ok. Then sending a message to the mods as NDesai suggested is the way to go.

Re: Accessing My Account

imm1304 — Sat, 11 Nov 2017 18:25:10 GMT

Hi @HelenHancey!

Best to just send a privte message to the mods as suggested above by @NDesai. Provide the mods with your public mobile phone number so they can find your account. The mods will take care of this for you.