topic Re: Transferring your number to Public Mobile in Get Support

Transferring your number to Public Mobile

Lachlan_M — Tue, 04 Jan 2022 17:27:20 GMT

Typically, you can move your number if:

It's an active mobile or landline number
We have service in that area
It's from a service provider in the same local calling area
Number Portability is available in that area

Tips for moving to Public Mobile

Keep it live. Don't cancel your current service before switching to us. Your phone number must be active in order to move it
Have it at hand. Have your phone, an invoice from your current service provider and if possible, your service agreement handy when you move your number. Just to be safe, you should review your existing service agreement to find out what charges might apply
Don't delegate. Only the authorized account holder can transfer a number

Click here for porting instructions.

Re: Transferring your number to Public Mobile

ql201410 — Thu, 05 Feb 2015 02:57:27 GMT

May i transfer a number which is in Fido prepay? if can, I want to know whether it can transfer the balance to public moblie. thanks

When Porting a Landline, expect the unexpected

makkahn28 — Tue, 09 Jun 2015 22:09:46 GMT

If YOU port a Landline #, whether to a New PM account, or an existing account, here's some Helpful tips:

During Porting, Most times Landline #'s can be ported, THOUGH SOME MIGHT NOT Qualify.

Also, During Porting of Landline, Process WILL TAKE Longer than expected timeframe. Takes 48 HRS, UP TO A STANDARD WEEK. If NO PROGRESS, EMAIL PM, and PM will Investigate further

ALSO, During Porting of Landline, This is the Weird thing:

OUTGOING CALLS ARE MADE VIA CELLPHONE HANDSET

INCOMING IS FROM LANDLINE

ANY IMPORTANT CALL'S, MAKE PLANS ACCORDINGLY TO AVOID AWKWARD APPROACH

Re: When Porting a Landline, expect the unexpected

makkahn28 — Tue, 09 Jun 2015 22:12:45 GMT

ONCE PORTING OF LANDLINE IS 110% COMPLETE, ALL WILL RETURN TO NORMAL FUNCTION

WHEN PORTING OVER ANY #, TIPS

makkahn28 — Tue, 09 Jun 2015 22:17:16 GMT

HERE'S SOME STANDARD TIPS FOR PORTINGS:

Previous Account where # you WISH to port must be active. That means still enabled, NOT SUSPENDED, CANCELLED

You MUST have all Account Info ready and Handy in order to proceed with the PORTING PROCESS

Re: When Porting a Landline, expect the unexpected

MF — Tue, 09 Jun 2015 23:36:38 GMT

I have emailed numerous times but I still cannot port my Rogers home phone number. The line is active and I have provided my billing/service address and account number. This has been going on for over a month. I would like to pm someone, but I am not sure who to pm? Do you know which person to pm?

Re: When Porting a Landline, expect the unexpected

makkahn28 — Tue, 09 Jun 2015 23:44:35 GMT

Look for Email Us. Then you find a page that lists some options, choose None of the above, a Email Application form pops up, fill-in all relevant info, account info, Name, and within 24-48 hrs, PM will email back to you with a response.

Also, Any PM rep, example, with a Orange PM avatar beside their name, you can send a private message to them. Within 24-72 hrs, you will receive response.

Public Mobile should, as additional layer of reassurance, should heavily consider implementing a form of E-Chat.

Re: When Porting a Landline, expect the unexpected

makkahn28 — Tue, 09 Jun 2015 23:54:24 GMT

The Key to understanding how PM works is by observation. That alone can give You plenty of insight to how PM works, Tics, Tocks. Its like Art, at first it starts on empty canvas. But afterwards, you see strokes, and in time, you can make out what PM will become. Its just like Art. Takes time for Final outcome to display on a Fresh Canvas

Re: Transferring your number to Public Mobile

kones — Fri, 03 Jul 2015 01:29:24 GMT

I did the porting
Can you let me know is it ok .

Re: Transferring your number to Public Mobile

kones — Fri, 03 Jul 2015 21:34:59 GMT

Still I didn't get the transfer???

Re: Transferring your number to Public Mobile

Cyber — Fri, 03 Jul 2015 21:47:54 GMT

@Moid_I,

Can you please help @kones with the porting.

Re: Transferring your number to Public Mobile

Kmcmahon — Tue, 15 Sep 2015 04:43:39 GMT

I tried to port a number from PC mobile and not port. What do I do?

Re: Transferring your number to Public Mobile

kizilahmet — Fri, 30 Oct 2015 06:15:02 GMT

Hello, I tried to transfer my wind mobile phone number I was at the page where it's asking account number and I filled out everything then pressed continue its says unable to do right now please go to the public mobile community so what is the solution here

Re: Transferring your number to Public Mobile

tylejami335 — Fri, 30 Oct 2015 08:29:51 GMT

I thought this would be a great question for me to answer!

Just like you, I've switched from WIND in the past three weeks. I'm loving Public Mobile!

Is your account paid up to date with Wind? That's one thing that could cause a problem.

Or I would simply try to port the number again if you're waiting to activate your new SIM card.

Another thing to try would be to activate the SIM card with a new number. You can always go into your account settings and port your exsiting number afterwards.

I never had problems with porting my number from WIND. It took under five minutes to be complete.

Give those solutions a try, and come back if you need more advice :)!

- Tyler J.

Re: Transferring your number to Public Mobile

AndroidDav3 — Mon, 07 Dec 2015 16:20:22 GMT

One more question about Porting a phone # from another provider, there is a 'PIN:' field in the porting screen of Self-Serve. I am assuming this is the PIN number for my Bell voicemail?

I will be porting from Bell, and other than voicemail I don't have any other PIN# attached to my account.

Should the Voicemail PIN be enetered in this field, or better to leave blank?

Re: Transferring your number to Public Mobile

Luddite — Mon, 07 Dec 2015 16:48:04 GMT

@AndroidDav3 That's it; voicemail PIN. To be safe make a note of your Bell account number in case porting hangs up and you can send it to PM. If you are moving a landline it can take several days, not hours. Your Bell SIM will function until the port is complete; don't close your Bell account, it will cancel after the port.

Re: Transferring your number to Public Mobile

MOHSIN123000 — Fri, 11 Dec 2015 19:50:54 GMT

its nice service and it save lots of money too

Re: Transferring your number to Public Mobile

bkamali — Sat, 12 Dec 2015 17:53:13 GMT

Re: Transferring your number to Public Mobile

Luddite — Sat, 12 Dec 2015 17:39:25 GMT

@bkamali Suggest you copy, then delete this post, then repost under a brand new topic. You will get better support from us that way.

In the meantime, check the following and add the results to your new post:

- are you creating a brand new acount for your wife or adding her SIM to your account?

- are you transfering your ACANAC number to an existing account?

Re: Transferring your number to Public Mobile

PMcNamara16 — Thu, 31 Dec 2015 07:12:11 GMT

I just switched to Public Mobile and transferred my mobile number from my other carrier. Process took not even a half an hour. Super fast and easy!