topic Re: Can't send Moderators a message in Get Support

Can't send Moderators a message

LukeWatson — Wed, 05 Jan 2022 08:33:44 GMT

I am trying to ask a question about my account/plan but i get the following message: "You have reached the limit for number of private messages that you can send for now. Please try again later."

Re: Can't send Moderators a message

closng — Thu, 09 Nov 2017 17:34:30 GMT

Hi @LukeWatson,

Have you tried logging out and relogin into the forums? or tried with a different browser?

Re: Can't send Moderators a message

LukeWatson — Thu, 09 Nov 2017 17:44:32 GMT

Thanks!

Re: Can't send Moderators a message

closng — Thu, 09 Nov 2017 17:46:48 GMT

Glad to help!

Re: Can't send Moderators a message

zhadj030 — Thu, 09 Nov 2017 19:24:37 GMT

I tried different browsers for about 2 hours yesterday despite only sending one private mail, it was really irritating but after a while It stopped doing it , not sure what is going now with this little glitch

Re: Can't send Moderators a message

raghu — Thu, 09 Nov 2017 23:28:01 GMT

Hello can I purchase 90 day pass when on holidays so the phone number is active

Re: Can't send Moderators a message

coyote — Wed, 09 Oct 2019 22:55:51 GMT

Please help. Can you send me a link so I know I'm sending a private message? My expiry date has changed on my credit card to 06/22. That is the only change. Why, oh why, can I not change it??? Please let me know where to leave all the info. I see no "envelope" were I click. I see no portal either. I don't know where this post will go. HELP!!!! I'VE BEEN WITHOUT MY PHONE THIS MONTH! Why do you make it so difficult???

Re: Can't send Moderators a message

GR — Wed, 09 Oct 2019 22:57:43 GMT

@coyote click here

https://publicmobile.ca.ada.support/chat/

Start a chat with the chatbot and they'll help you out

Re: Can't send Moderators a message

computergeek541 — Thu, 10 Oct 2019 03:28:23 GMT

@coyote wrote:
Please help. Can you send me a link so I know I'm sending a private message? My expiry date has changed on my credit card to 06/22. That is the only change. Why, oh why, can I not change it??? Please let me know where to leave all the info. I see no "envelope" were I click. I see no portal either. I don't know where this post will go. HELP!!!! I'VE BEEN WITHOUT MY PHONE THIS MONTH! Why do you make it so difficult???

The envelope isn't there because you have private messaging disabled. To re-enable it, proceed to My Settings, Preferences, Private Messenger. You'll receive a faster response if you open a ticket using "SIMon" mentioned earlier.