topic Re: Sim Activation Failure in Get Support

Sim Activation Failure

cyanide — Wed, 05 Jan 2022 08:33:41 GMT

Hi,

I have purchased a new sim card but is not activated while activating it gave an error and I can't reactivate it kindly let me know how to activate the Sim card @CS_Agent @Shazia_K

Regards

Re: Sim Activation Failure

closng — Thu, 09 Nov 2017 16:49:20 GMT

Hi @cyanide,

Please send a message to the Moderators detailing your issue, with your account information using the below link and they will be able to help you with activating your SIM:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim Activation Failure

cyanide — Thu, 09 Nov 2017 16:51:10 GMT

I have already sent them a message it has been almost an hour no reply from them how to proceed further ? kindly assist.

Regards,

Re: Sim Activation Failure

mimmo — Thu, 09 Nov 2017 16:53:16 GMT

A liitle patience is needed I am sure tey will get back to your issue soon. did you send them all the needid infomation? sim card number your email address tel number etc?

Re: Sim Activation Failure

closng — Thu, 09 Nov 2017 16:53:35 GMT

Hi @cyanide,

They should be able to assist you shortly if you have already sent them a message.

What is the error you are getting when trying to activate the SIM? Have you tried using a different browser or incognito mode to activate the SIM?

Re: Sim Activation Failure

cyanide — Thu, 09 Nov 2017 17:00:42 GMT

The sim number is already in the system I recieved a welcome e mail message from public mobile also, but when inserted in the phone it says no service also I cannot access my selserve account.

Re: Sim Activation Failure

Shazia_K — Thu, 09 Nov 2017 17:00:56 GMT

Hello @cyanide,

Welcome to Public Mobile 🙂 Sorry to hear about your activation issue.

After taking a look at your account, I see that the account was partially created as no payments were received. Don't worry! I was able to finalize everything for you and add a temporary text plan to your account in order for you to create a self-serve account and make a payment to change your plan.

Can you please test your SIM card, you should be receiving service now, make sure to power cycle your phone if the SIM card is already inserted into your phone.

Also, to manually create a self-serve account please follow this link.

Please let me know if anything else is needed.

Thank you,

Shazia

Re: Sim Activation Failure

cyanide — Thu, 09 Nov 2017 17:13:22 GMT

Hi @Shazia_K,

Thank you for your reply.

Still after rebooting the phone I can't register on the network it says no service. Hence I cannot recieve text message to continue with the payment.

Regards

Re: Sim Activation Failure

mimmo — Thu, 09 Nov 2017 17:16:30 GMT

@cyanide what phone are you using? are you able o try the sim in a different phone?

Re: Sim Activation Failure

cyanide — Thu, 09 Nov 2017 17:18:08 GMT

Hi @mimmo

I tried it first on iPhone 6S it didn't work then on Galaxy S7 also no network only emergency calls..

Re: Sim Activation Failure

Shazia_K — Thu, 09 Nov 2017 17:25:13 GMT

@cyanide,

The issue is on our end, I need to send a ticket to our tech team for this one as it's out of my control to fix it at this point. It shouldn't take too long for them to fix it, please periodically try rebooting your phone in 1 hour from now and I am confident that all should be working.

Please keep us updated.

@mimmo, hehe thanks 😄

Shazia

Re: Sim Activation Failure

cyanide — Thu, 09 Nov 2017 17:29:35 GMT

Hi @Shazia_K

Thank you for your help I will keep my fingers crossed and hope to get is solved quickly to keep you updated I have also purchased the paymnet vouchers and entered it at the sim acivation time but on the final stage it got an error and since then I am not able to use it.

Re: Sim Activation Failure

Shazia_K — Thu, 09 Nov 2017 17:33:19 GMT

@cyanide,

Ohh, I am sincerely sorry for all this trouble 😕

Let's wait for the SIM card to work first and then if you are still unable to make a payment using those vouchers, then I will gladly help you load them into your account 🙂

Thanks,

Shazia

Re: Sim Activation Failure

mimmo — Thu, 09 Nov 2017 17:39:35 GMT

Thanks for the great work @Shazia_K.

@cyanide you are in good hands. Please don't get discouraged by the troubled start. A good attitude, good communication and a little patience, which you have shown will get you a long way.