topic Re: trying to change plan on deactivated account in Get Support

trying to change plan on deactivated account

turcoj — Wed, 05 Jan 2022 08:33:27 GMT

i am looking at changing my plan, but my account is deactivated, and have already topped my account up with the sufficent ammount (27.00 for province talk and internatioal text) please help me as i need my phone back on asap. thank you

Re: trying to change plan on deactivated account

NDesai — Thu, 09 Nov 2017 02:16:18 GMT

@turcoj You will need to send a private message to the Moderator_Team with your accounting details and they will get back to you tomorrow morning.

Re: trying to change plan on deactivated account

will13am — Thu, 09 Nov 2017 02:16:35 GMT

Only the moderator team can do plan changes in an inactive account. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: trying to change plan on deactivated account

turcoj — Thu, 09 Nov 2017 02:44:31 GMT

thanks for the info guys, i contacted them and hope to hear from them as soon as they can.