topic Re: sim card in Get Support

sim card

4moniquelima — Wed, 05 Jan 2022 08:33:12 GMT

i have payed for a plan and i have my sim card but it says my network is locked, my phone has always been unlocked im not sure what to do

Re: sim card

Dunkgirl — Fri, 01 Mar 2019 20:57:16 GMT

@4moniquelima wrote:
i have payed for a plan and i have my sim card but it says my network is locked, my phone has always been unlocked im not sure what to do

Did you try the sim in another phone where did you buy the phone and who makes the phone?

Re: sim card

krazykiwi — Fri, 01 Mar 2019 20:58:50 GMT

@4moniquelima wrote:
i have payed for a plan and i have my sim card but it says my network is locked, my phone has always been unlocked im not sure what to do

Hi, sorry you are having issues.

Have you tried resetting network settings?

What makes you sure your phone is unlocked?

EDIT: Also have you tried restarting your phone?

Re: sim card

Alex888 — Fri, 01 Mar 2019 22:05:06 GMT

Did you use that cell with a previous provider? Their SIM card may have locked your phone to their network.

Re: sim card

JoeFrankRoy — Fri, 01 Mar 2019 22:57:37 GMT

reboot yourphone or buy a new sim

Re: sim card

Jackhyf63 — Fri, 01 Mar 2019 23:03:43 GMT

@4moniquelima Try clearing your cache/history to make some browsers work with the PM website .

Re: sim card

cavemantoronto — Sat, 02 Mar 2019 05:32:05 GMT

@4moniquelima wrote:
i have payed for a plan and i have my sim card but it says my network is locked, my phone has always been unlocked im not sure what to do

When a phone asks for network unlock code, it is not unlocked. You need to unlock it first.

Re: sim card

computergeek541 — Sat, 02 Mar 2019 05:43:45 GMT

@Jackhyf63 wrote:
@4moniquelima Try clearing your cache/history to make some browsers work with the PM website .

How is doing anything with the web browser going to allow sim cards from diferent carriers to work? The person is going to have to have the phone unlocked by the original carrier or pay for an unlcok code.

Re: sim card

Gregmt — Mon, 04 Mar 2019 02:19:22 GMT

Call the original provider of the cell phone it was bought from . Ask for your free unlock code if it's a Canadian cell phone. Then enter that code from the cell phone key pad . Your phone will then unlock . You should see the Public Mobile name show up. Try a call, picture text and web site to see if all working ok . If not go to your APN settings on your phone and punch in the APN settings for Public Mobile. Once this is done hit save.

Cheers.