topic creating an account or setting up auto pay in Get Support

creating an account or setting up auto pay

jcoffee — Wed, 05 Jan 2022 08:32:59 GMT

I have been trying to create an account to create auto pay i am not able to do so. I need help please and thanks

Re: creating an account or setting up auto pay

Alex888 — Fri, 01 Mar 2019 15:27:49 GMT

What are you having problems with? If you keep getting error messages try a different browser or mode, Chrome in incognito usually works.

Re: creating an account or setting up auto pay

will13am — Fri, 01 Mar 2019 15:28:11 GMT

@jcoffee, although not mentioned, I assume that you have activated the service at a retail partner and you are trying to just set up the online access. This is the link for do that. Just follow the prompts and everything should work.

https://selfserve.publicmobile.ca/

Re: creating an account or setting up auto pay

Metal1967 — Fri, 01 Mar 2019 15:28:34 GMT

@jcoffee wrote:
I have been trying to create an account to create auto pay i am not able to do so. I need help please and thanks

@jcoffee

What issues are you having while trying to set it up?

Re: creating an account or setting up auto pay

courtneydunn5 — Fri, 01 Mar 2019 15:28:51 GMT

What is the problem you are having? You can try using a different browser or a different card. Some times certain debit visa cards do not work.

Re: creating an account or setting up auto pay

jcoffee — Fri, 01 Mar 2019 15:30:47 GMT

i have tried that it is not working

Re: creating an account or setting up auto pay

jcoffee — Fri, 01 Mar 2019 15:31:30 GMT

telling me I have already registered which i have not registered

Re: creating an account or setting up auto pay

Alex888 — Fri, 01 Mar 2019 15:32:44 GMT

Have you tried logging in?

Re: creating an account or setting up auto pay

missorange — Fri, 01 Mar 2019 15:36:06 GMT

Try "forgot your password" if telling you already registered.

Re: creating an account or setting up auto pay

Lieux — Fri, 01 Mar 2019 17:00:37 GMT

@jcoffee are you able to log in your self serve account?? Did you try many passwords and it's blocked now? You will need to wait 1 hour before try again.

If you have still problem write a message to the moderator for help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and explain what happened with your registration. They will help but waiting time few hours to 2 days.