topic Re: Port from Koodo in Get Support

Port from Koodo

graciebrox — Wed, 05 Jan 2022 08:32:48 GMT

Good evening,

I'm in the midst of helping my wife activate her new service with PM but saw that I need to request assistance to transfer her old number from Koodo. What is the process surrounding this?

Thanks very much

Re: Port from Koodo

Alex888 — Fri, 01 Mar 2019 01:48:50 GMT

The best way would be to innitially register with a new number so she will continue to have a phone. Then go into her account and request to change the phone and port the Koodo number. Then send a private message to a moderator with her account info and ask them to complete the port, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure that you keep the Koodo number active, it cannot be ported if the account is closed.

Re: Port from Koodo

Lieux — Fri, 01 Mar 2019 01:49:15 GMT

If you was with prepaid with koodo...you will need moderator's help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and ask them to do it

If you was post paid you can do it yourself. But it's better to take a number from public mobile first and when everything is working ok go in your self serve account and in the tab plan add-ons change your number.