topic Re: Unlock my account in Get Support

Unlock my account

sus_1982 — Wed, 05 Jan 2022 08:32:44 GMT

How long does it take to unlock the account?

Re: Unlock my account

will13am — Tue, 07 Nov 2017 16:12:42 GMT

What do you mean by locked account. If you need access and are unable to get in, I suggest sending a private message to the moderator team for help. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Unlock my account

sus_1982 — Tue, 07 Nov 2017 16:22:39 GMT

I have already send the request last night and still no response.

Any time limit?

Re: Unlock my account

will13am — Tue, 07 Nov 2017 16:27:09 GMT

Turnaround time is usually within an hour or two. It is surprising that there has been no response for private messages sent yesterday. There was a major outage yesterday morning. So, there could be a bow wave of clean up activity today. Stay patient.

Re: Unlock my account

Mary_M — Tue, 07 Nov 2017 16:31:09 GMT

Hey @sus_1982,

thank you so much for your patience!

Just an update - you will receive a reply shortly as my colleague is currently looking into it 🙂 Keep an eye on your message!

Cheers,

Mary

Re: Unlock my account

arshad464 — Tue, 07 Nov 2017 16:53:42 GMT

If you sign in your account after 24 hour, I think it will work.