topic i am not getting incoming texts. in Get Support

i am not getting incoming texts.

gst — Wed, 05 Jan 2022 08:32:42 GMT

i tried rebooting, checking the apn, texting myself.... nothing doing. everything else on my phone is working.

Re: i am not getting incoming texts.

Lieux — Thu, 28 Feb 2019 22:52:46 GMT

Can you try your sim card in a different phone @gst ? Did you recently go to the USA?

Re: i am not getting incoming texts.

ShawnC13 — Thu, 28 Feb 2019 23:07:47 GMT

@gst wrote:
i tried rebooting, checking the apn, texting myself.... nothing doing. everything else on my phone is working.

Is this a recent activation with porting in of a number out have you had the service for awhile? If you have had the service for awhile and it is just texts you are not receiving did you recently have a US add-on expire? That is a known big and will self resolve within 24 hours or you can contact the mods to look into it

Re: i am not getting incoming texts.

courtneydunn5 — Fri, 01 Mar 2019 15:33:33 GMT

If you have recently activated your SIM card it will take a bit to trasfer your phone number over. Approx. half a day.

Re: i am not getting incoming texts.

srlawren — Fri, 01 Mar 2019 16:57:27 GMT

@ShawnC13 wrote:
@gst wrote:
i tried rebooting, checking the apn, texting myself.... nothing doing. everything else on my phone is working.
Is this a recent activation with porting in of a number out have you had the service for awhile? If you have had the service for awhile and it is just texts you are not receiving did you recently have a US add-on expire? That is a known big and will self resolve within 24 hours or you can contact the mods to look into it

@gst once we know if:

1) is this a new activation? if so, did you port in a number from a previous provider?

2) if not new, was texting working fine for you and for how long? Has anything changed (plan change, phone change, software update, roaming to the USA, etc)? What brand and model of phone are you using?

Then we can try to provide some suggestions.