topic Re: Receiving calls from UK in Get Support

Receiving calls from UK

chrisbca — Wed, 05 Jan 2022 08:32:35 GMT

What plan do I require to recieve calls from the UK and what will I be charged when they call?

Re: Receiving calls from UK

Metal1967 — Thu, 28 Feb 2019 19:22:14 GMT

@chrisbca wrote:
What plan do I require to recieve calls from the UK and what will I be charged when they call?

@chrisbca

You can receive calls from anywhere on any plan with talk...no xtra charges

Re: Receiving calls from UK

wetcoaster — Thu, 28 Feb 2019 19:34:26 GMT

@Metal1967 wrote:
@chrisbca wrote:
What plan do I require to recieve calls from the UK and what will I be charged when they call?
@chrisbca
You can receive calls from anywhere on any plan with talk...no xtra charges

@Metal1967 your statement applies to unlimited plans only, though. If you are on the $10/50min/50texts plan all incoming calls will count against your 50 minutes of included airtime.

Re: Receiving calls from UK

computergeek541 — Thu, 28 Feb 2019 19:35:53 GMT

@chrisbca wrote:
What plan do I require to recieve calls from the UK and what will I be charged when they call?

As Metal1967 said, any plan will do.

For some reason people seem to think that it matters where a call comes from. It never does, on any carrier, on any plan. There are even some people who incorrectly swear by this and refuse to answer a call from someone calling from a different city.

This is unwarranted and there's no truth to this costing the receiving person anything extra. When someone calls you, it is all the same, whether the call is from your next door neighbor, from someone on the other side of the country, or a call from the other side of an ocean.

Re: Receiving calls from UK

Metal1967 — Thu, 28 Feb 2019 19:38:08 GMT

@wetcoaster

Still no xtra charges....just less time to talk on the $10 package.....

Re: Receiving calls from UK

computergeek541 — Thu, 28 Feb 2019 19:37:59 GMT

@wetcoaster wrote:
@Metal1967 wrote:
@chrisbca wrote:
What plan do I require to recieve calls from the UK and what will I be charged when they call?
@chrisbca
You can receive calls from anywhere on any plan with talk...no xtra charges
@Metal1967 your statement applies to unlimited plans only, though. If you are on the $10/50min/50texts plan all incoming calls will count against your 50 minutes of included airtime.

Yes, of course that's true. I think he was just trying to point out that that the person calling from the UK isn't a factor.

Re: Receiving calls from UK

wetcoaster — Thu, 28 Feb 2019 19:44:18 GMT

@Metal1967 wrote:
@wetcoaster
Still no xtra charges....just less time to talk on the $10 package.....

Which, essentially, equals to a charge. Not because of the location of the original caller, but because you are still using your airtime on an incoming call.

Re: Receiving calls from UK

Sharry19 — Thu, 28 Feb 2019 19:51:03 GMT

@chrisbca on Public Mobile you can receive incoming calls from anywhere in the World no matter whatever plan you have.

Re: Receiving calls from UK

Camelia_M — Thu, 28 Feb 2019 20:37:26 GMT

Hi @chrisbca,

I see that you already received a lot of great answers.

If you want more detailed information please check our Knowledge Base click here .

Camelia_M

Re: Receiving calls from UK

andyknoxVanBC — Fri, 15 Mar 2019 17:08:29 GMT

I am not able to receive calls from UK and I read this thread before I signed up with public mobile. @Metal1967 can you look into why my family cant call my cell number?

Re: Receiving calls from UK

sandpublic — Fri, 15 Mar 2019 17:33:01 GMT

@andyknoxVanBC wrote:
I am not able to receive calls from UK and I read this thread before I signed up with public mobile. @Metal1967 can you look into why my family cant call my cell number?

What plan do you have? If it's not an unlimited calling plan do you have available minutes left on your plan? If yes, are they calling the correct number?

Re: Receiving calls from UK

srlawren — Fri, 15 Mar 2019 18:05:38 GMT

@andyknoxVanBC wrote:
I am not able to receive calls from UK and I read this thread before I signed up with public mobile. @Metal1967 can you look into why my family cant call my cell number?

I'm not sure why you tagged @Metal1967, that person is just another customer like you or I and has no ability to look into things for you. However, I think that @sandpublic may have identified a possible cause: are you on the $10 plan? If so, could you have used up your 50 mins of talk time?

Other than that, if you have talk time left (or are on any of the unlimited options: unlimited province-wide talk, unlimited canada-wide talk, unlimited canada wide and to the US talk) then you should be able to receive calls from anywhere. Are you sure the caller is dialing your number correctly (as per https://www.howtocallabroad.com/results.php?callfrom=united_kingdom&callto=canada)?

If none of the above is the explanation, you will need to send the moderator team a private message to get help. You can learn how to do that here: How to Get Help

Re: Receiving calls from UK

srlawren — Sun, 17 Mar 2019 18:24:55 GMT

@andyknoxVanBC do you have a moment to provide an update?

Re: Receiving calls from UK

andyknoxVanBC — Mon, 18 Mar 2019 16:07:53 GMT

I am on $40 for 30 day plan which includes

Sorry for the delay.

I don't think it due to minutes being limited on the 10 plan.

Any other reason?

Re: Receiving calls from UK

Luddite — Mon, 18 Mar 2019 16:20:14 GMT

@andyknoxVanBC wrote:
I am on $40 for 30 day plan which includes
Sorry for the delay.
I don't think it due to minutes being limited on the 10 plan.

Any other reason?

@andyknoxVanBC Highly unlikely it's related to PM's service if you are able to receive other calls. Double check you phone settings to ensure their number is not blocked. Do they have ld calling on their plan?

Re: Receiving calls from UK

andyknoxVanBC — Mon, 18 Mar 2019 16:59:11 GMT

Thanks and double checked on 2 different devices IOS and Android still the same. It's my dad trying to call from a landline phone in England. He doesn't have a cell phone. Maybe Public Mobile doesnt support Analog? It worked ok with Rogers.

Re: Receiving calls from UK

sandpublic — Mon, 18 Mar 2019 18:24:13 GMT

@andyknoxVanBC wrote:
Thanks and double checked on 2 different devices IOS and Android still the same. It's my dad trying to call from a landline phone in England. He doesn't have a cell phone. Maybe Public Mobile doesnt support Analog? It worked ok with Rogers.

Do you have a new number or did you port your number over from Rogers? If it's a new number make sure your dad is calling the correct number.

Re: Receiving calls from UK

andyknoxVanBC — Mon, 18 Mar 2019 18:26:52 GMT

Same number ported over from Rogers.

Re: Receiving calls from UK

sandpublic — Mon, 18 Mar 2019 19:46:18 GMT

@andyknoxVanBC wrote:
Same number ported over from Rogers.

Ok. Is it just your dad or others who try to call you from the UK?

Re: Receiving calls from UK

hairbag1 — Mon, 18 Mar 2019 18:41:08 GMT

@andyknoxVanBC wrote:
Thanks and double checked on 2 different devices IOS and Android still the same. It's my dad trying to call from a landline phone in England. He doesn't have a cell phone. Maybe Public Mobile doesnt support Analog? It worked ok with Rogers.

Does dad have restricted calling ? Check to see if his provider blocks calls to distant numbers.