topic Account suspended HELP!! in Get Support

Account suspended HELP!!

Caro — Wed, 05 Jan 2022 08:32:31 GMT

Autopay did not work despite updated credit card info. Please help!!

Caro

Re: Account suspended HELP!!

mimmo — Mon, 06 Nov 2017 18:12:23 GMT

You need to send the moderators a private message

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

Re: Account suspended HELP!!

Caro — Mon, 06 Nov 2017 18:47:06 GMT

Do you know what their typical response time is? I sent a PM almost two hours ago -- before I created this thread.

Last year when a bug in PM's system caused my husband's plan changeover to fail and cut his service, he got a response on a thread from a moderator in 20 mins.

Re: Account suspended HELP!!

will13am — Mon, 06 Nov 2017 19:26:42 GMT

With the major outage this morning, today is an unusual day. Expect longer than usual wait times for moderator help. Normally, they respond within one to two hours.