topic Re: Questionable Service Level in Get Support

Questionable Service Level

dgleba — Wed, 05 Jan 2022 08:32:21 GMT

Today's issue where I can't make outgoing calls is the third such issue for me. Three times now I have not been able to perform an action that I have fully paid for. I have only been a Public Mobile customer for a few months.

I have to take time, look at the forum, figure out how to get help and wait and wait.

Does Public mobile understand this this level of service interuption does not speak well of the service overall?

It seems like their software prevents customers from using what they paid for too many times.

I just want my phone to work.

I am disgruntled.

You?

Re: Questionable Service Level

nexusfan — Mon, 06 Nov 2017 15:46:49 GMT

Problem seem to be fixed!!!

I have not seen a similar problem in over a year.

I dont think its that common.

Re: Questionable Service Level

imm1304 — Mon, 06 Nov 2017 15:54:53 GMT

Hey @dgleba,

Although I have not lost service in my 2+ years with PM, I am disgruntled along with you and all those experiencing what I believe are fixable/preventable glitches occuring more frequently these days.

There has been a recent increase in bugs at a time when I expected PM to have had sufficient time to iron out all the kinks already. I observe a pattern that the relatively more recent accounts bear the brunt of the problems.

Re: Questionable Service Level

closng — Mon, 06 Nov 2017 15:54:20 GMT

@dgleba,

To be fair, this is the first issue I've experienced with Public Mobile in the one year I've been with them, knock on wood...

Re: Questionable Service Level

pakmode — Mon, 06 Nov 2017 15:59:20 GMT

@closng wrote:
@dgleba,

To be fair, this is the first issue I've experienced with Public Mobile in the one year I've been with them, knock on wood...

Same. It's very rare indeed.

Re: Questionable Service Level

dgleba — Mon, 06 Nov 2017 16:36:00 GMT

So far it's looking like I am one of the "lucky" ones that has been struck by three interuptions in about 3 months.

Re: Questionable Service Level

Mary_M — Mon, 06 Nov 2017 17:24:28 GMT

Good afternoon everyone,

I'm just updating the thread - the issue has now been resolved. Can you please power cycle and test your outgoing calls?

Thank you for your patience and your understanding!

Cheers,

Mary

Re: Questionable Service Level

will13am — Mon, 06 Nov 2017 19:33:50 GMT

@Mary_M wrote:
Good afternoon everyone,

I'm just updating the thread - the issue has now been resolved. Can you please power cycle and test your outgoing calls?

Thank you for your patience and your understanding!

Cheers,

Mary

@Mary_M, not everyone will read this thread. It would be useful if Public Mobile would put out a featured topic to explain the issue this morning. A lot of affected customers are probably seeking some empathy at this point.

Re: Questionable Service Level

Mary_M — Mon, 06 Nov 2017 19:42:43 GMT

Thanks @will13am,

I've tried to update as many threads as I could, as well as private message. I'll definitely share your comments along regarding the featured topic that explains what happened this morning.

Regards,

Mary

Re: Questionable Service Level

srlawren — Mon, 06 Nov 2017 22:03:54 GMT

@will13am see: https://productioncommunity.publicmobile.ca/t5/Announcements/Call-issues-this-morning/m-p/196855#M12457

Re: Questionable Service Level

will13am — Mon, 06 Nov 2017 22:05:26 GMT

@srlawren wrote:
@will13am see: https://productioncommunity.publicmobile.ca/t5/Announcements/Call-issues-this-morning/m-p/196855#M12457

I saw that already. This just goes to show, squeaky wheels do get grease.