topic Re: ***recevied this msg from MODS in Get Support

Problems with phone calls

inna69 — Wed, 05 Jan 2022 08:32:14 GMT

Hello,

Since today I have a problem to call (any number). When I dial I hear the message: " Sorry we can not complete your call you don't have an active long distance add ons and this call is not covered by your plan".

I am calling my usuall numbers inside my province, even in the same city.

Thank you.

Re: Problems with phone calls

closng — Mon, 06 Nov 2017 15:22:37 GMT

Hi @inna69,

This is a known current network wide outage, not just for you. Unfortunately, there are no estimates on when it will be fixed at the moment. Please be patient until Public Mobile works to fix the outage.

***recevied this msg from MODS

123justin — Mon, 06 Nov 2017 15:22:43 GMT

Hello there,

Thank you for reaching out to us!

We’re terribly sorry to hear that you haven’t been able to place any local calls despite having an active plan. We truly understand the importance of having fully functional services at all times, and we’ll be more than happy to help.

At this time, we are experiencing a network outage affecting multiple users. The issue prevents you from placing local calls although your plan is fully active. First and foremost, rest assured that we are aware of the issue and our team is looking to put a permanent fix into place.

In the meantime, you may not be able to place any calls but you can use your text messaging and your data services, therefor please feel free to use your other services.

Although we cannot guarantee a time frame, we will be sure to keep you updated. Please look out on our website for any news.

Furthermore, we sincerely do apologize for this experience. Please feel free to send us a message if you do have any questions in the meantime.

Thank you for your cooperation and your patience, we really appreciate it.

Respectfully,

Ashley

Re: ***recevied this msg from MODS

closng — Mon, 06 Nov 2017 15:24:09 GMT

@123justin,

Thanks for posting that reply from the mods, it's good to reaffirm that they are working on the issue.

Re: ***recevied this msg from MODS

dgleba — Mon, 06 Nov 2017 15:32:50 GMT

The reply above said:

"Please look out on our website for any news. "

Which website exactly?

What address exactly?

Re: ***recevied this msg from MODS

imm1304 — Mon, 06 Nov 2017 15:44:04 GMT

Hi @dgleba,

In the context of that private message, I would assume this community is the "website" being talked about. I agree, the mod could have been more specific. Also, there is no announceent (yet) in the community, so its safe to say that they are still working on it or forgot to tell us.

I am able to make local calls so I can't really test to see if they fixed anything.

Re: ***recevied this msg from MODS

nexusfan — Mon, 06 Nov 2017 15:45:22 GMT

Problem seem to be fixed!!!

Re: ***recevied this msg from MODS

JUNA1D5HAH — Mon, 06 Nov 2017 15:49:33 GMT

THE ISSUE SEEMS TO BE RESOLVED NOW.

I AM ABLE TO MAKE CALLS FINALLY.

I AHVE CHECKED WITH SOME OTHER USERS AS WELL.

THANK GOD IT WAS NOT FOR TOO LONG.

THANKS FOR EVERYONE'S INPUT AND SUGGESTIONS.

Re: Problems with phone calls

Mary_M — Mon, 06 Nov 2017 17:22:27 GMT

Good afternoon everyone,

I'm just providing updates in regards to the outage. Everything seems to be resolved - if not already done, please power cycle and test your outgoing calls.

Thank you for your patience and your understanding!

Cheers,

Mary