topic Re: Account suspended in Get Support

Account suspended

Hannatran — Wed, 05 Jan 2022 08:32:12 GMT

My account has been suspended.

I got this message;

"Your account has been suspended. Make a payment to reactivate your current plan.

Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service." It also says: Balance due: $0.00.

my phine service is also not working

Re: Account suspended

alexiagreco — Mon, 06 Nov 2017 15:25:58 GMT

You may need to refill your plan. For example, I pay quarterly. If you miss it, they suspend your account until you pay for your plan.

Re: Account suspended

mimmo — Mon, 06 Nov 2017 15:26:49 GMT

did you have autopay enabled ? expired creditcard etc? what does your payment history say?

you probably just need to make a payment.

if it is something more than that you need mods assistace.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

Re: Account suspended

closng — Mon, 06 Nov 2017 15:28:19 GMT

Hi @Hannatran,

If you have already made payment to your service and you are getting this message, please send a private message to the Moderators and they will help fix the issue for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account suspended

Taekgun — Mon, 06 Nov 2017 15:32:16 GMT

@Hannatran

Did you have auto-pay setup? There have issues with the auto-pay renewal process for some people.

Go on to self serve to see if a payment was made. If no payment was made by you, then you can make a one-time payment through self-serve to restore your service.

If it was and you still don't have service you will need the moderators assistance to get things with working correctly. Use the following link: @CS_Agent, and send a private message including your name, account number and an explanation of what happened and they will get you sorted.

EDIT: was beaten to it by a few others. Can't type that fast 🙂

Re: Account suspended

Hannatran — Mon, 06 Nov 2017 15:33:40 GMT

I made the payment myself in september. I did send a private message to the mod but have yet to receive a reply.

Thank you anyway