topic Re: @Moderator_Team System Wide Error!? Unable to make outgoing calls in Get Support

@Moderator_Team System Wide Error!? Unable to make outgoing calls

123justin — Wed, 05 Jan 2022 08:32:09 GMT

There are appears to be a massive system error. Myself and my wife have the $120/90 days data/talk plan but we found ourselves suddenly unable to make outgoing calls. A voice prompt says this add on was not purchased. We've both been with Public Mobile for almost a year without any problems until today.

Check the online forums for multiple complaints of the same nature.

P.S. - I'm from the province of Ontario (in order to help you track the errors)

Re: @Moderator_Team System Wide Error!? Unable to make outgoing calls

closng — Mon, 06 Nov 2017 15:04:36 GMT

Hi @123justin,

This is a known network wide outage, not just for you. Unfortunately, there are no estimates on when it will be fixed at the moment. Please be patient until Public Mobile works to fix the outage.

Re: @Moderator_Team System Wide Error!? Unable to make outgoing calls

mehtaparas — Mon, 06 Nov 2017 15:02:38 GMT

@CS_Agent Experiencing same issue.Why isn't there a notice on this or an update?!?!

Re: @Moderator_Team System Wide Error!? Unable to make outgoing calls

srlawren — Mon, 06 Nov 2017 16:51:40 GMT

@mehtaparas @123justin I just heard from the moderators that this was an outage and should be resolved now. Could you please try again? If still not working, try rebooting your phone and test again.

Re: @Moderator_Team System Wide Error!? Unable to make outgoing calls

Mary_M — Mon, 06 Nov 2017 17:19:04 GMT

Hey @123justin,

thank you for reaching out to us !

The issue has now been resolved, please power cycle and test your outgoing calls!

I'll also understand that this may not be the best or ideal situation, however posting on multiple threads would simply create more backlog as we would need to respond to all of them.

Thank you for your understanding,

Mary