topic Re: November 6: Can't call locally issue in Get Support

November 6: Can't call locally issue

shadowbanker — Wed, 05 Jan 2022 08:32:07 GMT

How about we just consolidate everything into this post instead of making 100 different ones. To summarize the issue, since this morning people on Public Mobile can't make outgoing local calls. It appears to be system wide issue, I reached out to Globe and Mail and a contact at the Star to post on their twitter pages, just in case someone has to call and find themselves unable to use their phone. So far nothing on PM's or Telus' twitter page that gives information about this outage. This is most likely not related to your plan so don't make any changes to it for now.

Re: November 6: Can't call locally issue

crazycolby — Mon, 06 Nov 2017 14:29:53 GMT

same here, I have work to do, please fix.

Re: November 6: Can't call locally issue

will13am — Mon, 06 Nov 2017 14:32:39 GMT

Lol, maybe Telus has a useful twitter account. The Public Mobile posts contains nothing useful. Basically, the account is not being used to its potential.

Re: November 6: Can't call locally issue

dks — Mon, 06 Nov 2017 14:35:14 GMT

hi i cant make call anywhere even local saying you dont have active long distance .

help plz

Re: November 6: Can't call locally issue

shadowbanker — Mon, 06 Nov 2017 14:41:23 GMT

That's why I sent a message to the media. Apparently this has been going on for a few hours and so far there is no word from either Telus or PM about the issue. This is a potentially dangerous situation if someone has an emergency and needs to reach out.

Re: November 6: Can't call locally issue

Mary_M — Mon, 06 Nov 2017 16:36:25 GMT

Good morning everyone!

We truly apologize for the outage that you all experienced. It seems like as of now, the issue has been resolved. Can you please power cycle and test ? Please let us know how it goes!

Cheers,

Mary