topic Re: Not able to connect calls - getting Long distance call announcement in Get Support

Not able to connect calls - getting Long distance call announcement

abhionly4u1 — Wed, 05 Jan 2022 08:32:05 GMT

How are you, it last year when I had some issue and you assisted me, this time also, I am facing this issue where I am not able to connect any calls from mobile phone though SMS and Data seems working fine. Announcement I am getting "Sorry. We cannot complete your call. You don;t have active Long distance add-on...."

It was working fine yesterday eve but having this issue with outgoing since morning, Incoming looks fine.

Can you please urgently engage the technical guys to look into as I believe my HLR profile or CPS profile might be restricting it. Also, I suspect that I am close to anniversary date, my first ann. with Public Mobile, so bundles might have some issue.

Number : 647-302-8125

Localtion : Brampton, ON

Thanks,

Abhinav Kaushal

Re: Not able to connect calls - getting Long distance call announcement

thapager — Mon, 06 Nov 2017 13:54:40 GMT

Post in trending...

There’s an outage. No estimated time to repair as no one knows how to get in touch with PM technical. Check back often and check your phone’s outgoing calls regularly.

Re: Not able to connect calls - getting Long distance call announcement

Shug — Mon, 06 Nov 2017 13:56:49 GMT

Same problem with my number.when i dial 647 local number simply got the message unable to **bleep** t call.

Re: Not able to connect calls - getting Long distance call announcement

abhionly4u1 — Mon, 06 Nov 2017 13:57:13 GMT

Issue is with outgoing call only so network outage is ruled out. Its confi issue or profile issue either at HLR or CS system.

Attention : @CS_Agent

Re: Not able to connect calls - getting Long distance call announcement

thapager — Mon, 06 Nov 2017 13:57:40 GMT

There’s an outage. No estimated time to repair as no one knows how to get in touch with PM technical. Check back often and check your phone’s outgoing calls regularly.

Re: Not able to connect calls - getting Long distance call announcement

fch — Mon, 06 Nov 2017 14:01:27 GMT

Save error here as well. Data is not working either! Only SMS works.

Re: Not able to connect calls - getting Long distance call announcement

nexusfan — Mon, 06 Nov 2017 14:14:31 GMT

its only outgoing...incoming, text and data is OK

Re: Not able to connect calls - getting Long distance call announcement

Axel2017 — Mon, 06 Nov 2017 14:24:24 GMT

I have also been having the same issue; unable to make outgoing calls.

Re: Not able to connect calls - getting Long distance call announcement

crazycolby — Mon, 06 Nov 2017 14:33:16 GMT

same here, since this morning, my phone is not working for calling out.

Re: Not able to connect calls - getting Long distance call announcement

abhionly4u1 — Mon, 06 Nov 2017 14:34:16 GMT

@Jeremy_M, @Shazia_K @CS_Agent : Can you guys share the ETA so that we don;t panic and patiently wait for fully restoration of service.

Thanks,

Re: Not able to connect calls - getting Long distance call announcement

Isaacycohen — Mon, 06 Nov 2017 14:55:25 GMT

Me too I don't know how to contact anyone as I'm new here took me forever to realize I have to make a post to get help

ple someone?!!!

Re: Not able to connect calls - getting Long distance call announcement

McDowellster — Mon, 06 Nov 2017 15:11:55 GMT

Same deal here... I depend on this phone for work...

Re: Not able to connect calls - getting Long distance call announcement

Mary_M — Mon, 06 Nov 2017 17:10:28 GMT

Good morning community!

Thank you all for your patience!

Just an update - the issue has now been resolved and all services should be fully functional. Can you please power cycle and test outgoing calls?

Cheers,

Mary