topic Re: Nov 6 Morning - apparent outage for making calls in Get Support

Nov 6 Morning - apparent outage for making calls

SnOop — Wed, 05 Jan 2022 08:31:58 GMT

many people afffect trying to make local calls - contact the Mod Team @CS_Agent

Re: Nov 6 Morning - apparent outage for making calls

thapager — Mon, 06 Nov 2017 13:43:00 GMT

It’s speculation there’s an outage. No estimated time to repair as no one knows how to get in touch with PM technical. Check back often and check your phone’s outgoing calls regularly.

Re: Nov 6 Morning - apparent outage for making calls

Michael77 — Mon, 06 Nov 2017 13:43:05 GMT

Thanks for the info. 🙂

Re: Nov 6 Morning - apparent outage for making calls

coreyman2000 — Mon, 06 Nov 2017 13:45:08 GMT

I am getting same thing

Re: Nov 6 Morning - apparent outage for making calls

will13am — Mon, 06 Nov 2017 13:48:43 GMT

No problems here in the GTA, at least not with my line.

Re: Nov 6 Morning - apparent outage for making calls

coreyman2000 — Mon, 06 Nov 2017 13:49:40 GMT

I'm in Ottawa not working here 😞

Re: Nov 6 Morning - apparent outage for making calls

SnOop — Mon, 06 Nov 2017 13:49:55 GMT

yeah seems specific to some numbers ....

Re: Nov 6 Morning - apparent outage for making calls

Mijo89 — Mon, 06 Nov 2017 13:50:33 GMT

Hello, my phone won't allow me to make out calls. It's going on about needing a long distance plan to make what's a local call for me. I've been with public going to a year now and this is the first time experiencing this. I just renewed yesterday. Please help

Michael D

Re: Nov 6 Morning - apparent outage for making calls

Audit13 — Mon, 06 Nov 2017 13:52:51 GMT

Four people in my office in Toronto have been on public for at least a year. Two can make local calls, two can't.

Re: Nov 6 Morning - apparent outage for making calls

johncross — Mon, 06 Nov 2017 13:53:51 GMT

Same here, I am in Toronto. Similar problem with 2 accounts in my family. Hope they are woking on a fix, though don't bother to let the community know.

Re: Nov 6 Morning - apparent outage for making calls

davidkangcanada — Mon, 06 Nov 2017 13:54:16 GMT

Hello @CS_Agent,

My entire family has been affected by the same issue and we are in the GTA. Please resolve ASAP.

Re: Nov 6 Morning - apparent outage for making calls

TheDoros — Mon, 06 Nov 2017 14:01:41 GMT

My wife and I along with 2 of our friends are all experiencing the same issue. Trying to make local calls results in the "You don't have a LD plan automated message". Data and SMS seem to be working fine thoug.

Re: Nov 6 Morning - apparent outage for making calls

BanjoCam — Mon, 06 Nov 2017 14:04:31 GMT

Same issue here on 3 phones... two in Ottawa, 1 in Peterborough, 3 different area codes on them.

I don't really care because I hate talking to people but my wife and her dad are pretty sad!

Re: Nov 6 Morning - apparent outage for making calls

SnOop — Mon, 06 Nov 2017 14:05:18 GMT

Send PM (Private Message) to Mod Team

Re: Nov 6 Morning - apparent outage for making calls

TheDoros — Mon, 06 Nov 2017 14:09:43 GMT

@Mary_M Is there any information on when those affected can expect a resolution to this issue?

Re: Nov 6 Morning - apparent outage for making calls

Jose12 — Mon, 06 Nov 2017 14:10:35 GMT

I have three numbers in my family affected and no one can dial out even to local numbers.

Re: Nov 6 Morning - apparent outage for making calls

stonechucker — Mon, 06 Nov 2017 14:10:55 GMT

I saw these messages starting yesterday evening, and again this morning. In my part of South Western Ontario (extended Golden Triangle), I'm not having issues. I've made several calls already today.

Re: Nov 6 Morning - apparent outage for making calls

sensfan — Mon, 06 Nov 2017 14:41:30 GMT

Anyone get any reply from PM yet?

Re: Nov 6 Morning - apparent outage for making calls

Michael77 — Mon, 06 Nov 2017 14:47:18 GMT

@sensfan,

Nope.

received this msg from MODS

123justin — Mon, 06 Nov 2017 15:24:02 GMT

Hello there,

Thank you for reaching out to us!

We’re terribly sorry to hear that you haven’t been able to place any local calls despite having an active plan. We truly understand the importance of having fully functional services at all times, and we’ll be more than happy to help.

At this time, we are experiencing a network outage affecting multiple users. The issue prevents you from placing local calls although your plan is fully active. First and foremost, rest assured that we are aware of the issue and our team is looking to put a permanent fix into place.

In the meantime, you may not be able to place any calls but you can use your text messaging and your data services, therefor please feel free to use your other services.

Although we cannot guarantee a time frame, we will be sure to keep you updated. Please look out on our website for any news.

Furthermore, we sincerely do apologize for this experience. Please feel free to send us a message if you do have any questions in the meantime.

Thank you for your cooperation and your patience, we really appreciate it.

Respectfully,

Ashley

topic Re: Nov 6 Morning - apparent outage for making calls in Get Support

Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

Re: Nov 6 Morning - apparent outage for making calls

***received this msg from MODS***

received this msg from MODS