topic Re: Transfer to Replacement Phone in Get Support

Transfer to Replacement Phone

Lab — Wed, 05 Jan 2022 08:31:51 GMT

Can I transfer my account to a replacement phone. If so, how do I do that?

Re: Transfer to Replacement Phone

Metal1967 — Thu, 28 Feb 2019 12:03:40 GMT

@Lab wrote:
Can I transfer my account to a replacement phone. If so, how do I do that?

@Lab

As long as the phone is compatible with public mobile just put your sim card in it...

Re: Transfer to Replacement Phone

Lab — Thu, 28 Feb 2019 12:05:26 GMT

Does my number transfer with the sim card?

Re: Transfer to Replacement Phone

Metal1967 — Thu, 28 Feb 2019 12:20:03 GMT

@Lab wrote:
Does my number transfer with the sim card?

@Lab

Yes it does...

Re: Transfer to Replacement Phone

Lieux — Thu, 28 Feb 2019 12:21:25 GMT

You can test your phone compatibilty here @Lab willmyphonework...not perfect but good.

Re: Transfer to Replacement Phone

wickedgx — Thu, 28 Feb 2019 13:34:15 GMT

As long as your replacement phone works with Public Mobile, the SIM card that connects you to the network will have the same phone number no matter how many times you switch phones.

Re: Transfer to Replacement Phone

m0neywise — Thu, 28 Feb 2019 17:20:30 GMT

If it is an older phone you have to make sure that it is not locked to another network.

Re: Transfer to Replacement Phone

CS_Agent — Thu, 28 Feb 2019 17:26:18 GMT

Hi there Lab,

You need to make sure that the phone is unlocked, if it's unlocked just switch the sim card to that phone.

To know if it's unlocked, just put in your sim card in it, if it says "unlock network pin required" it means you'll need to contact the carrier from where you purchased the phone to get it unlocked.

Kind Regards,

Rod,
Public Mobile Moderator Team.