topic Plan expired but made payment on time , please help! in Get Support

Plan expired but made payment on time , please help!

Raptors_416 — Wed, 05 Jan 2022 08:31:39 GMT

Hello, I signed up for the $120 12GB 3 month plan over a year ago. Now for my account it says that it has expired but payment is due today and I made sure that I paid the amount due ($120). Also I have auto-pay set up already. Please help with this issue. Please PM me so that I can share my account details.

Thank you

Re: Plan expired but made payment on time , please help!

NDesai — Mon, 06 Nov 2017 02:50:40 GMT

@Raptors_416 Is your services working fine? If yes, don't worry, your plan will renew by the morning and that is the normal process.

Re: Plan expired but made payment on time , please help!

ShawnC13 — Mon, 06 Nov 2017 02:51:50 GMT

@Raptors_416, mods are all gone for the day and we as the customer must engage them to start. If you login to selfserve see if you have $120 in available funds. Also check the date under the rewards tab it will probably have a date of tomorrow. The expired statement is just saying that promo is no longer valid. If your phone is working things are still ok. If not you will need to message a MOD for assistance, click on this link Moderator Team to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Plan expired but made payment on time , please help!

Raptors_416 — Mon, 06 Nov 2017 03:04:07 GMT

Hi @NDesai, yes service is working fine and available funds show up as $120. I guess this is normal then ? I shouldn't worry about it ? Thanks

Re: Plan expired but made payment on time , please help!

mimmo — Mon, 06 Nov 2017 03:09:52 GMT

No panic needed unless your phone stops working.

Re: Plan expired but made payment on time , please help!

stonechucker — Mon, 06 Nov 2017 09:37:30 GMT

I’m surprised you haven’t noticed this before. It’s been happening this way since I signed up. Best solution is as stated, only witty if the service is interrupted.

Re: Plan expired but made payment on time , please help!

Raptors_416 — Mon, 06 Nov 2017 14:53:12 GMT

No service since this morning... I cannot place any calls but account status states ACTIVE.

Re: Plan expired but made payment on time , please help!

Raptors_416 — Mon, 06 Nov 2017 14:57:20 GMT

I can recive calls but I cannot make any. It says that I do not have any active add-ons.. Not sure what i should do at this point. I need to have service ASAP. @Shazia_K @Mary_M