topic Re: Cancel Account in Get Support

Cancel Account

SnowyJ — Wed, 05 Jan 2022 08:31:37 GMT

I am moving to Australia and as such have no need for a Canadian number anymore.

Re: Cancel Account

mimmo — Thu, 28 Feb 2019 04:27:01 GMT

Congrats on move. Simply disable autopay and delete your credit card from your Self-serve account.

Re: Cancel Account

hairbag1 — Thu, 28 Feb 2019 04:27:30 GMT

@SnowyJ wrote:
I am moving to Australia and as such have no need for a Canadian number anymore.

Log into your account and remove credit card from autopay. Your account will suspend on renewal date. Good luck .

Re: Cancel Account

SnowyJ — Thu, 28 Feb 2019 04:29:23 GMT

Ok awesome!

Re: Cancel Account

Metal1967 — Thu, 28 Feb 2019 04:33:30 GMT

@SnowyJ

Enjoy it down under..dont feed the dingo's..😀

Re: Cancel Account

cavemantoronto — Thu, 28 Feb 2019 05:04:43 GMT

No need to do actual cancellation. Just stop paying and delete any credit card from account. Where in Australia are you moving?

Re: Cancel Account

Nina11 — Thu, 28 Feb 2019 09:58:57 GMT

I need to cancel my phone but I have 41$ on my account still!? I need that back!! What do I do????

Re: Cancel Account

Metal1967 — Thu, 28 Feb 2019 10:54:18 GMT

@Nina11 wrote:
I need to cancel my phone but I have 41$ on my account still!? I need that back!! What do I do????

@Nina11

Re: Cancel Account

Nina11 — Thu, 28 Feb 2019 18:13:44 GMT

Ok but does that mean that my avail funds on my account will be reimbursed to my bank account ??

Re: Cancel Account

Nina11 — Thu, 28 Feb 2019 18:14:39 GMT

Hey 19$ of the avail funds are prepaid the rest is from my bank account

Re: Cancel Account

Nina11 — Thu, 28 Feb 2019 18:15:37 GMT

What a rip off! 41$ is a lot of money down the drain public Mobile wtf

Re: Cancel Account

Lieux — Thu, 28 Feb 2019 18:15:57 GMT

No @Nina11 you will not receive any refunds...prepaid..sorry for you..

Re: Cancel Account

Nina11 — Thu, 28 Feb 2019 18:16:39 GMT

What about the cash deposited from my bank account ??

Re: Cancel Account

Lieux — Thu, 28 Feb 2019 18:18:08 GMT

You can ask the moderator...but don't hope too much...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And waiting time is few hours to 2 days.

Re: Cancel Account

JimMc21 — Sun, 31 Mar 2019 12:41:46 GMT

I will not be renewing with Public Mobile. Please discontinue my cell number.

Re: Cancel Account

Lieux — Sun, 31 Mar 2019 12:44:09 GMT

@JimMc21 wrote:
I will not be renewing with Public Mobile. Please discontinue my cell number.

You can do that by yourself. Just take out your credit card information in your self serve account and your account, phone and sim will be closed or unusable after 90 days.

Re: Cancel Account

Josh34 — Sat, 27 Jul 2019 17:17:02 GMT

Is there a way to get a refund of my monthly payment,it auto renewed on the 27 ,why? I was planning to not renew anymore.

Re: Cancel Account

Anonymous — Sat, 27 Jul 2019 17:19:56 GMT

@Josh34 wrote:
Is there a way to get a refund of my monthly payment,it auto renewed on the 27 ,why? I was planning to not renew anymore.

Generally not. The system did what it was told to do. It can't know that you didn't want to renew.

Log in to your self-serve and remove your payment card. This will shut off autopay. After suspension, you get 90 days to possibly re-enable the account. After that...history.

Re: Cancel Account

Josh34 — Sat, 27 Jul 2019 17:23:41 GMT

Why on the 27 th though? Its not close to the last day yet.

Re: Cancel Account

Anonymous — Sat, 27 Jul 2019 17:25:03 GMT

@Josh34 wrote:
Why on the 27 th though? Its not close to the last day yet.

Last day of what? It's a moving 30 day term. It slowly advances up.