topic Re: S7 - Phone will receive MMS but will NOT send MMS in Get Support

S7 - Phone will NOT receive or send MMS

SMBrossard — Wed, 05 Jan 2022 08:31:29 GMT

Current issue:

Phone can receive MMS but cannot send MMS.

Previous issue (now half fixed):

Phone could not send or receive MMS. I put some additions onto my APN which eventually fixed the receiving issue, but did not fix the sending issue.

Phone:

Samsung Galaxy S7 - Verizon Unlocked - Brand new and started using Oct 31 2017

Trouble Shooting:

Resetting did not work
Placed SIM in previous phone - Motorola G4 - MMS could receive and send with no issues.
Girlfriend has a Galaxy S7 as well - Bell Mobile, unlocked manually, currently using Public Mobile as well - but has no issues sending or receiving MMS.
Downloaded and used TEXTRA (3rd party app) - Still did not send MMS
All basics trouble shooting has been done as well - Data is turned on, ect.
Changed Access Point to this below

Thank you for your time and I hope someone can help me figure out why my phone cannot send MMS

Re: S7 - Phone will receive MMS but will NOT send MMS

Taekgun — Sun, 05 Nov 2017 18:13:28 GMT

@SMBrossard

I'm also using an s7 on PM, using the Canadian version of the phone (SM-G930W8) but our APN settings should be the same. I was having this issue for a day or two but re-entering the APN and a reset appears to have done the trick for me.

See below for my screenshots:

Re: S7 - Phone will receive MMS but will NOT send MMS

SMBrossard — Sun, 05 Nov 2017 21:10:31 GMT

@Taekgun

I tried your APN and it did not work, the MMS would not receive and it would not send as well.

A bigger issue now is that when I put my old APN in, my phone no longer receives MMS, when before it was only an issue with sending.

I have now gone back a step in my progress

When you say you "reset" your phone, is this a factory reset? or simply restarting the phone?

Re: S7 - Phone will receive MMS but will NOT send MMS

Taekgun — Sun, 05 Nov 2017 21:12:56 GMT

Odd, well then this is likely a back-end issue that the mods need to take a look at. I've just testing mine and I've sent and received and MMS with those APN settings.

I'm sure you know, but use this link to send the mods a private message: @CS_Agent

Re: S7 - Phone will receive MMS but will NOT send MMS

CS_Agent — Sun, 05 Nov 2017 22:57:26 GMT

Hello SMBrossard,

Thank you for reaching out to us.

In order to better assist you, please send us a Private Message.

Cheers

Abdoulaye

Re: S7 - Phone will receive MMS but will NOT send MMS

sheytoon — Sun, 05 Nov 2017 23:02:39 GMT

@SMBrossard

Have you tried changing the CSC to TLS (Telus)? It would remove Verizon restrictions from your phone's software.

Re: S7 - Phone will receive MMS but will NOT send MMS

SMBrossard — Mon, 06 Nov 2017 07:47:48 GMT

@sheytoon, @Taekgun @CS_Agent

Thank you for your help. I ended up asking a friend to have a look at my phone, and he solved the problem.

Here are the APN settings that worked for me:

Re: S7 - Phone will receive MMS but will NOT send MMS

Taekgun — Mon, 06 Nov 2017 13:21:31 GMT

Glad you got it working.

Re: S7 - Phone will receive MMS but will NOT send MMS

sheytoon — Mon, 06 Nov 2017 13:43:17 GMT

Awesome! Looks like you had a typo in the original screenshot (hhtp instead of http).

Re: S7 - Phone will receive MMS but will NOT send MMS

funto — Fri, 06 Sep 2019 08:54:32 GMT

A similar thing happened to me where I had my mms messaging working but then inputed different apn settings to test something. After I switched back to my original apn settings, my phone could no longer send or recieve mms messages. Were you able to fix the issue when it happened to you? Thanks!

Re: S7 - Phone will receive MMS but will NOT send MMS

funto — Fri, 06 Sep 2019 08:57:06 GMT