topic Re: lost my phone number in Get Support

lost my phone number

borromeo — Wed, 05 Jan 2022 08:31:04 GMT

hey, i hit back in my browser by accident and now i cannot select the phone number i was requesting. i guess that maybe your system has it internally reserved under my account so no one else can register it, but now i cannot continue with my own registration because the number is "unavailable". how can we fix this?

Re: lost my phone number

Lieux — Wed, 27 Feb 2019 17:49:27 GMT

It happened with me too ... @borromeo you will need help from the moderator..here..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and give them details of your problem..they will fix it...But waiting time could be few hours to 2 days...be patient..

Re: lost my phone number

popping — Wed, 27 Feb 2019 17:58:07 GMT

@borromeo wrote:
hey, i hit back in my browser by accident and now i cannot select the phone number i was requesting. i guess that maybe your system has it internally reserved under my account so no one else can register it, but now i cannot continue with my own registration because the number is "unavailable". how can we fix this?

If you were changing your phone number to an existing account, you can send a private message to moderator for help if you remember that number.

But if you were activating a new plan, you may get another number with your activation. After activation, send a message to moderator for help.

Re: lost my phone number

Jackhyf63 — Wed, 27 Feb 2019 18:03:12 GMT

follow this link it will allow you to send a private message to the moderators. Private Message Link Hope this helps .

Re: lost my phone number

borromeo — Wed, 27 Feb 2019 18:12:50 GMT

Awesome response, thanks everyone! I didn't know what to expect when I joined up, but this is a great experience so far.