topic Re: No text but I can call out in Get Support

No text but I can call out

SonyaBedo — Wed, 05 Jan 2022 08:31:02 GMT

Had a problem porting my number over, now I can call out but that’s all I can do at the current moment

Re: No text but I can call out

Lieux — Wed, 27 Feb 2019 17:24:54 GMT

Did you port your number long time ago and from which company @SonyaBedo ?

Re: No text but I can call out

SonyaBedo — Wed, 27 Feb 2019 17:26:47 GMT

@Lieux nope done it all last night and only put my new sims card in the morning and wasn’t working but I can call out but can’t text or receive text or calls. Everyone says it goes to voicemail

Re: No text but I can call out

SonyaBedo — Wed, 27 Feb 2019 17:27:39 GMT

@Lieux

Bell aliant

Re: No text but I can call out

Lieux — Wed, 27 Feb 2019 17:28:57 GMT

The port of your number can take few hours....but it's better to write already a message to the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 it could take few hours to 2 days for reply...

Is your account shows ACTIVE?

Re: No text but I can call out

ShawnC13 — Wed, 27 Feb 2019 17:31:16 GMT

@SonyaBedo wrote:
Had a problem porting my number over, now I can call out but that’s all I can do at the current moment

This sounds like a stuck port and you will need the assistance of the moderators. In the mean time your old sim should still be fully functioning and I would re-insert that so you don't miss any calls or messages and once that stops working switch to your new PM sim.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: No text but I can call out

Lieux — Wed, 27 Feb 2019 17:31:16 GMT

Which plan do you have on your account?

Re: No text but I can call out

SonyaBedo — Wed, 27 Feb 2019 17:31:37 GMT

@Lieux

How and wer do you know that it’s active?

cureently with PM I paid for this month and everything just waiting for my number to port over so I can use PM network with this phone number

Re: No text but I can call out

Lieux — Wed, 27 Feb 2019 17:32:47 GMT

Here...https://selfserve.publicmobile.ca/

on the first page..

Re: No text but I can call out

AlyssaPelletier — Wed, 27 Feb 2019 18:41:25 GMT

Have you tried calling your previous phone provider to see if there was an issue during the transition?

Re: No text but I can call out

Lieux — Wed, 27 Feb 2019 18:43:19 GMT

It's not a good idea @AlyssaPelletier .The port is always completed by the new company...and calling the oldest one can really mixed up the process of porting...