topic Account Activation with Visa Debit not working in Get Support

Account Activation with Visa Debit not working

kerouacli — Wed, 05 Jan 2022 08:30:51 GMT

Hi,

I am trying to activate a new SIM using a ScotiaBank Visa Debit card.

Sufficient funds are in the account and the card is active, but the activation of the SIM card keeps being rejected due to the card being not verifiable.

Can you assist in getting this set up. I have to set up two SIM cards in total.

With kind regards,

Ben

Re: Account Activation with Visa Debit not working

will13am — Fri, 03 Nov 2017 00:02:51 GMT

At what step did you get to? Has an account actually been created? There have been past issues with using visa debit. See link below. I am not sure whether the issue has been resolved.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Visa-debit-won-t-register/td-p/50200

Re: Account Activation with Visa Debit not working

kerouacli — Fri, 03 Nov 2017 00:16:46 GMT

The step is prior to the account activation during the payment setup.

If I go through the thread you provided that the only option available would be to purchase vouchers instead of being able to use a Visa debit card.

Unfortunately I have no access to other credit cards other than international ones, which are also rejected.

Any additional suggestions to get this resolved.

Re: Account Activation with Visa Debit not working

will13am — Fri, 03 Nov 2017 00:39:31 GMT

@kerouacli wrote:
The step is prior to the account activation during the payment setup.

If I go through the thread you provided that the only option available would be to purchase vouchers instead of being able to use a Visa debit card.

Unfortunately I have no access to other credit cards other than international ones, which are also rejected.

Any additional suggestions to get this resolved.

Unfortunately, vouchers is the only way. International credit cards won't work for sure.