topic Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account. in Get Support

Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

chalexander — Wed, 05 Jan 2022 08:30:52 GMT

Signed up for 6GB and 500MB free, but not seeing 500MB free on my account. I have 4 accounts. It is showing on 2 of them but not the other 2.

Any ideas?

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

Lieux — Wed, 27 Feb 2019 13:13:22 GMT

@chalexander are all your 4 accounts with autopay?

If yes you will write a message to the moderator and explain your problem here...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Waiting time is few hours to 2 days but they will help you.

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

chalexander — Wed, 27 Feb 2019 13:15:07 GMT

They are all AutoPay.

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

Alex888 — Wed, 27 Feb 2019 13:15:36 GMT

@chalexander Check your accounts to see if you are getting the $2 autopay reward on the accounts that don't have the 500MB bonus, all 4 accounts should have both if you set all of them up with autopay.

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

Lieux — Wed, 27 Feb 2019 13:16:07 GMT

Ok that's probably a mistake just write to the moderator and they can fix it.

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

chalexander — Wed, 27 Feb 2019 13:18:50 GMT

All 4 accounts are getting the $2 discount.

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

Alex888 — Wed, 27 Feb 2019 13:39:30 GMT

Definitely talk to a moderator then, the accounts are obviously registering auto-pay. It's really strange that it would apply one bonus and not the other.

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

stonechucker — Wed, 27 Feb 2019 14:31:21 GMT

@chalexander, when did you sign up for these plans, and were you previously on other PM plans prior to getting the new ones?

I'm wondering, if you had two previously 6GB plans, which were signed up with AutoPay, but were not activated during the current plan offering (ie you've had them for a while). If this is the case, you can still get the bonus data, but going to Self-Serve, and changing (again) to the new premade 6GB + 500 MB offering, and making 'change on next renewal'.

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

chalexander — Wed, 27 Feb 2019 14:36:39 GMT

PM is new for all 4 accounts. 2 accounts are about 4 months old. These are the accounts that are not showing the extra 500MB. I purchased them when the 500MB bonus offering was in affect.

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

smp99 — Wed, 27 Feb 2019 14:59:15 GMT

@chalexander wrote:
PM is new for all 4 accounts. 2 accounts are about 4 months old. These are the accounts that are not showing the extra 500MB. I purchased them when the 500MB bonus offering was in affect.

Well, you could contact the Moderators, but you could also 'fix' this yourself, assuming you can live without the extra 500MG until next renewal.

For the 2 plans that do not have the bonus data, simply 'switch' plans to the same plan with the bonus data. Trigger the switch to happen at next renewal and you should be good.

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

mh1983 — Wed, 27 Feb 2019 15:22:50 GMT

This close to the end of the month, if you haven't heard back from moderators, I'd just do a plan change and post date it for the next renewal as suggested above.

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

CS_Agent — Wed, 27 Feb 2019 15:55:40 GMT

Hello chalexander,

Sorry to read about your data plans issue. We recognize the importance of resolving your concern about it, So in order to have it fixed, please send a private message to the Community moderators using the link below:

Private message

Thank you for your understanding and your patience, have a great day!

Warm Regards,

Roxana

Public Mobile Moderator team

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

chalexander — Wed, 03 Apr 2019 12:57:57 GMT

I've not heard anything on this yet. Can someone please respond.

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

stonechucker — Wed, 03 Apr 2019 13:05:56 GMT

@chalexander, have you looked in your inbox in the community for a reply? Look to the top right corner for the envelope, this is where a moderator should respond to you.

@CS_Agent, this is now over a 30-day cycle if a true statement from the subscriber. Can you reconnect with this person?

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

chalexander — Wed, 03 Apr 2019 13:09:59 GMT

Hi stonechucker,

Nothing in my Inbox. I responded to moderators over a month ago, but have heard nothing.

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

stonechucker — Wed, 03 Apr 2019 13:17:15 GMT

Still in the same situation @chalexander? 2 accounts with the data bonus, and 2 without?

In the short term, if this is the case, I would suggest if the plans are still available in the MY Account module, unsubscribe from, AutoPay, re-subscribe to AutoPay, then resubscribe to the +500 bonus data plan again on the affected plans.

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

chalexander — Wed, 03 Apr 2019 13:24:56 GMT

I am still in the same situation. I dont want to un-subscribe re-subscribe because I have a fear of something else going wrong

I would just like for PM to fix this.

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

Mary_M — Wed, 03 Apr 2019 17:44:04 GMT

Hey @chalexander,

we have yet to receive a private message regarding this issue. Please reach out to us and we'll be able to look into it 🙂

Thanks,

Mary

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

chalexander — Wed, 03 Apr 2019 17:58:23 GMT

Hello,

I have sent 3 private messages but did not hear back on any.

Re: Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

Pizzaeh — Wed, 03 Apr 2019 18:02:18 GMT

@chalexander now's your chance. @Mary_M is right there, send her a private message stat! Please.