topic Re: This is new in Get Support

This is new

Angelic_Fille90 — Wed, 05 Jan 2022 08:30:39 GMT

Hello fellow PublicMobilers, hope you all have been doing well.

I just recently went to check my account and saw this:

Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.

Is this something new we see when we login?

Re: This is new

wetcoaster — Thu, 02 Nov 2017 17:28:16 GMT

I think they tried to put a bit more clarification into that "your account is suspended/expired" statement that freaks people out during the renewal process.

Putting a bandaid on a big bleeding gash? (Ie if they'd fix/streamline the underlaying problem the note wouldn't be needed...)

There is also a new note in red at the bottom of the add-on picker that advises users that buying add-ons is a two step process...

Re: This is new

ShawnC13 — Thu, 02 Nov 2017 17:31:44 GMT

@Angelic_Fille90, you will see that when it is renewal time of your plan. Here is a Thread I posted on my experience with that message https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Renewal-Time/m-p/194334#M13373

Re: This is new

Michael77 — Thu, 02 Nov 2017 17:41:12 GMT

Thanks for the info.

Re: This is new

will13am — Thu, 02 Nov 2017 19:50:41 GMT

The roll out of this notification does not seem to be universal. I did not get it in my accounts during renewal time.