https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-all-paid-and-suppose-to-be-functionnal-but/m-p/195299#M169562 <P>hi there</P><P>i have a problem with your company guys. my cellphone was on public mobile network since a month and everything was fine. my plan had finished last saturday and could only top it up wednesday (yesterday). with a lot of the credit card form being troublesome, i finally managed to pay my due and was happy... for less than 10 second.. i cant send or received text and when i try to call locally or even my bank toll-free number it says<BR />"sorry we can forward your call because it is not in your plan area and you dont have any add on"<BR />i have a screenshot where it say on the same text line "sorry your card was declined" "and youve successfully top up your account " with the amount showing on my bank account<BR />its been 24h, 15 cellphone reboot with varying method (you know just in case) and nothing has changed. its not the first time i feel like pubic mobile has stolen my money... so here the deal : fix me something up good or i'll get to the ccprs and they will fix me something good themselve</P><P><BR />regards, j.vallieres canada quebec mtl region<BR />username trikkyjo@gmail.com<BR />cell phone : moto g2 3g 8gb<BR />older account where i got that trouble 2 years ago genius_jack39@hotmail.com (you guys refunded me on the account but it was a funny joke since i had told you i could not use it so that is why i wanted it to be refunded to my credit card</P> Wed, 05 Jan 2022 08:30:36 GMT Trikkyjo 2022-01-05T08:30:36Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-all-paid-and-suppose-to-be-functionnal-but/m-p/195299#M169562 <P>hi there</P><P>i have a problem with your company guys. my cellphone was on public mobile network since a month and everything was fine. my plan had finished last saturday and could only top it up wednesday (yesterday). with a lot of the credit card form being troublesome, i finally managed to pay my due and was happy... for less than 10 second.. i cant send or received text and when i try to call locally or even my bank toll-free number it says<BR />"sorry we can forward your call because it is not in your plan area and you dont have any add on"<BR />i have a screenshot where it say on the same text line "sorry your card was declined" "and youve successfully top up your account " with the amount showing on my bank account<BR />its been 24h, 15 cellphone reboot with varying method (you know just in case) and nothing has changed. its not the first time i feel like pubic mobile has stolen my money... so here the deal : fix me something up good or i'll get to the ccprs and they will fix me something good themselve</P><P><BR />regards, j.vallieres canada quebec mtl region<BR />username trikkyjo@gmail.com<BR />cell phone : moto g2 3g 8gb<BR />older account where i got that trouble 2 years ago genius_jack39@hotmail.com (you guys refunded me on the account but it was a funny joke since i had told you i could not use it so that is why i wanted it to be refunded to my credit card</P> Wed, 05 Jan 2022 08:30:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-all-paid-and-suppose-to-be-functionnal-but/m-p/195299#M169562 Trikkyjo 2022-01-05T08:30:36Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-all-paid-and-suppose-to-be-functionnal-but/m-p/195301#M169563 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/34414">@Trikkyjo</a>,</P><P>You will need to message a MOD for assistance, click on this link <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self"><FONT color="#0066cc">Moderator Team</FONT></A><BR />to send a private message .<BR />In your message please include:<BR />* PM account email address<BR />* PM phone number<BR />* Detailed explanation<BR />Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)</P><P>More info on moderators: <A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452" target="_blank"><FONT color="#0066cc">https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...</FONT></A></P> Thu, 02 Nov 2017 16:24:27 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-all-paid-and-suppose-to-be-functionnal-but/m-p/195301#M169563 ShawnC13 2017-11-02T16:24:27Z