topic Re: Account is not working ! in Get Support

Account is not working !

Fahtifahta — Wed, 05 Jan 2022 08:30:29 GMT

Hello,

My normal plan is this:

42$/month

1GB Data

Unlimited Provincial Talk

Unlimited Nationwide Text

I had 21$ in credit left when my plan came time to renew on Nov. 1st.

Public Mobile removed 10$ for renewing the 30 day base plan with no add-ons

When I added 25$ to my balance (giving me a total of 36$) it did not credit me for the talk/text/data

SO I tried switching plans to :

500mb 3G data

Unlimited Provincial Talk

Unlimited Text

It withdrew the 32$ payment and left me with 4$ but now I have no credit, nothing updated on my phone I can't call or text anyone and have no use of the data + it's a crappier plan than I had before.

PLEASE fix this for me, I would like to stay on my 42$ plan and receive the necessary credit back as I had 21$ + 25$ payment voucher = 46$, I should still have the 4$ credit but have 1GB data

Unlimited Talk/text province.

Thank you

Re: Account is not working !

mimmo — Thu, 02 Nov 2017 15:39:31 GMT

as it is a account issue you need to contact the mods.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread

Re: Account is not working !

CS_Agent — Thu, 02 Nov 2017 15:42:26 GMT

Hey @Fahtifahta,

I'm sorry to hear that your account isn't in working order right now, but please send us a private message and we'll get that fixed right away 🙂

Please include:

- Your email address

- Phone number

- Account number or 4-Digit PIN

Thanks!

Ashley

Re: Account is not working !

Fahtifahta — Thu, 02 Nov 2017 15:43:03 GMT

Thanks ! Just sent the private message 🙂

Re: Account is not working !

raymondfrench — Thu, 19 Nov 2020 01:32:08 GMT

Re: Account is not working !

JoyLuck — Thu, 19 Nov 2020 01:38:37 GMT

@raymondfrench

Can you please give us more details on what the problem is so we can assist you. What is the account status in self service? Are you a new customer?

Re: Account is not working !

raymondfrench — Thu, 19 Nov 2020 12:29:56 GMT

no i am not a new customer

Re: Account is not working !

Dolphin_41 — Thu, 19 Nov 2020 12:39:35 GMT

I forgot password so I hit forgot password, it won't verify my email address

Re: Account is not working !

Triguy — Thu, 19 Nov 2020 12:49:34 GMT

Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.