topic Re: FAILED RENEWAL ! Very FRUSTRATED with PUBLIC MOBILE ! in Get Support

FAILED RENEWAL ! Very FRUSTRATED with PUBLIC MOBILE !

kerstin — Wed, 05 Jan 2022 08:30:24 GMT

Hi all,

I am a new client to Public Mobile. Just renewed my husband's plan last week, but mine could not be renewed no matter what ! So it's passed SEVERAL DAYS that I have PAID for the service renewal but have NOT BEEN ABLE TO USE IT !!!

By looking at this forum, It seems like it is a WELL KNOWN PROBLEM with public mobile and YET, the company has NEVER taken any steps to FIX this! All I see here is WORKAROUNDS to fix the problem, like adding the extra $1 into the account and also forcing the services to stop by reporting as stolen and then restarting it. I did it all and several times ! Still have NO SERVICE !

I hope Public Mobile can assist me and fix it ASAP. No more workarounds !

Hope a moderator will see this complaint soon!

Kerstin

Re: FAILED RENEWAL ! Very FRUSTRATED with PUBLIC MOBILE !

kerstin — Tue, 26 Feb 2019 20:10:21 GMT

Thanks for the quick response. I just did the identity verification.

Re: FAILED RENEWAL ! Very FRUSTRATED with PUBLIC MOBILE !

kerstin — Tue, 26 Feb 2019 20:23:23 GMT

What's going on ?

I did what you guys asked me to do....

Re: FAILED RENEWAL ! Very FRUSTRATED with PUBLIC MOBILE !

Andu_S — Tue, 26 Feb 2019 20:30:02 GMT

Can you please dial from your phone*#06# and provide me the IMEI number?

The number will appear as a simple text message.

Re: FAILED RENEWAL ! Very FRUSTRATED with PUBLIC MOBILE !

kerstin — Tue, 26 Feb 2019 20:30:37 GMT

@Andu_S? will you be able to assist?

Re: FAILED RENEWAL ! Very FRUSTRATED with PUBLIC MOBILE !

stonechucker — Tue, 26 Feb 2019 20:37:11 GMT

@Andu_S, please take the conversation to Private messages. You're posting in the public forum. This is a privacy concern, and you shouldn't be doing this.

Re: FAILED RENEWAL ! Very FRUSTRATED with PUBLIC MOBILE !

kerstin — Tue, 26 Feb 2019 20:37:41 GMT

@Andu_S , I have sent my imei in a private message to you.

Re: FAILED RENEWAL ! Very FRUSTRATED with PUBLIC MOBILE !

Andu_S — Tue, 26 Feb 2019 20:48:13 GMT

Thank you, we will continue the discussion privately.

Re: FAILED RENEWAL ! Very FRUSTRATED with PUBLIC MOBILE !

kerstin — Tue, 26 Feb 2019 22:01:40 GMT

@Andu_S , I am still waiting for your private responses. I have provided my IMEI over an hour ago and never got a message even confirming you received. Please, what is the status of this issue??? Is this being worked on at all ?

Re: FAILED RENEWAL ! Very FRUSTRATED with PUBLIC MOBILE !

Lieux — Tue, 26 Feb 2019 22:05:59 GMT

@kerstin nothing can be done here ..with customer like you..sorry you have to wait..

Re: FAILED RENEWAL ! Very FRUSTRATED with PUBLIC MOBILE !

kerstin — Tue, 26 Feb 2019 22:18:35 GMT

Can anyone else on public mobile work on this issue ?