topic Re: Not getting all my data. in Get Support

Not getting all my data.

AmandaVanDeven — Wed, 05 Jan 2022 08:30:21 GMT

My plan often runs out early saying I've used 5900 of 6GB. The kicker is I have a 12GB plan. Any way this can be switched?

Re: Not getting all my data.

wetcoaster — Thu, 02 Nov 2017 00:23:33 GMT

Looks like you need the moderator team to look at your account.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Not getting all my data.

imm1304 — Thu, 02 Nov 2017 00:23:58 GMT

Hi @AmandaVanDeven!

It appears that your bonus 6GB may not be provisioned correctly.

Send a private message to @CS_Agent. Provide your public mobile phone number and PIN and explain the problem. One of the mods will look into this for you.

Re: Not getting all my data.

Michael77 — Thu, 02 Nov 2017 03:15:29 GMT

Yes, the Moderators will be able to help you.