topic Re: Payment in Get Support

Payment

Vick1 — Wed, 05 Jan 2022 08:30:18 GMT

I need to change my pre authorized credit card payment with different credit card

Re: Payment

Metal1967 — Tue, 26 Feb 2019 19:28:54 GMT

@Vick1 wrote:
I need to change my pre authorized credit card payment with different credit card

@Vick1

You can change the info in your selfeserve account.

Re: Payment

will13am — Tue, 26 Feb 2019 19:29:10 GMT

@Vick1, changing the credit card in your self serve account is something that you can do yourself. Login to the self serve, navigate over to the payment tab and there you will see a manage payment link near the bottom of the page. Click on that and do the update. My suggestion is to remove the old credit card and then add the new one.

Re: Payment

NDesai — Tue, 26 Feb 2019 19:35:30 GMT

Re: Payment

Anonymous — Tue, 26 Feb 2019 20:46:25 GMT

Call *611 to make remove your old credit card
and changes your New info credit card put >>> here

https://selfserve.publicmobile.ca

Good Luck

Re: Payment

computergeek541 — Tue, 26 Feb 2019 20:55:24 GMT

@Anonymous wrote:
Call *611 to make remove your old credit card
and changes your New info credit card put >>> here
https://selfserve.publicmobile.ca

Good Luck

Why not just do it all from within self-serve?

Re: Payment

Anonymous — Wed, 27 Feb 2019 03:27:38 GMT

@Vick1 wrote:
I need to change my pre authorized credit card payment with different credit card

The 611 service is only usable with a pre-configured credit card (or vouchers).

You already have answers in the thread to help you with that.

611 only lets you top-up, or buy add-ons or start and stop autopay with a pre-configured card.

Or the first two with vouchers.

Re: Payment

mimmo — Wed, 27 Feb 2019 15:22:27 GMT

@slash407 what would contacting the credit card company do? Any issues they will say contact public mobile, as the card works. They do not provide customer service for public mobile as your post suggests.

@slash407 wrote:
u gotta do it online, on self-serve, u can contact ur CCC to if its a payment issue, as PM doesnt have a contact number