topic Re: How do i add an app? in Get Support

How do i add an app?

Maaqtusiis65 — Wed, 05 Jan 2022 08:30:14 GMT

Been using my email and pw and not working.

Re: How do i add an app?

Lieux — Tue, 26 Feb 2019 17:58:47 GMT

Hello @Maaqtusiis65

Can you give us more details of your problem? No personal information.

What's not working exactly?

Re: How do i add an app?

popping — Tue, 26 Feb 2019 18:07:16 GMT

@Maaqtusiis65 wrote:
Been using my email and pw and not working.

If you are trying to login to your self-serve account, try the "Forgot Your Password" link on the login page to reset your password. If you forgot the security question, you need to send a private message to morderator for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do i add an app?

stonechucker — Tue, 26 Feb 2019 18:09:14 GMT

@Maaqtusiis65, if you're trying to add an add-on, if you have a card on file, you can add it via 611 on your phone, using the IVR. You will need to know your PIN to do so.

Re: How do i add an app?

Maaqtusiis65 — Tue, 26 Feb 2019 18:11:04 GMT

I have been putting in email address and just won't go past there. Says incorrect and that is correct address.

Re: How do i add an app?

Lieux — Tue, 26 Feb 2019 18:13:54 GMT

You can verify your email in the first email that public mobile have send to you @Maaqtusiis65 when you activated. Can you still call and text or not?

Re: How do i add an app?

Murco — Tue, 26 Feb 2019 18:13:50 GMT

@Maaqtusiis65 You may need to contact a moderator.

Re: How do i add an app?

Anna_M — Tue, 26 Feb 2019 18:14:22 GMT

Hi there!

Can you be more specific: what is the app you are trying to add?

Re: How do i add an app?

Eddy_G — Tue, 26 Feb 2019 19:10:53 GMT

If you are talking about your Public Mobile Self Serve account and you cannot go past the email stage, please try to clear your browsing history and cookies before trying again.

If the problem is with a different application please do specify exactly which application it is.

Thanks!

Eddy

Re: How do i add an app?

Maaqtusiis65 — Tue, 26 Feb 2019 19:21:03 GMT

Thank you for all the info. I will try these.

Was trying to add fb messenger

Re: How do i add an app?

stonechucker — Tue, 26 Feb 2019 19:55:11 GMT

@Maaqtusiis65 , Facebook Messenger has nothing to do with Public Mobile.

Go to your phone's app store to add the app.