topic Re: 50 outgoing international text in Get Support

50 outgoing international text

Elleey13 — Wed, 05 Jan 2022 08:29:53 GMT

Hi! Since i got a company phone, i’ve decided to get just the $10 plan which include a 50minuts talk, unli incoming text messaging, 50 outgoing international text. Thing is, i just activated the sim like moments ago and i already have 5 used outgoing text. How did that happened?

Re: 50 outgoing international text

Murco — Tue, 26 Feb 2019 03:41:21 GMT

@Elleey13

Sometimes within the first 24 hours, it will attempt to send 9-12 texts. Usually, it will stop by itself.

As mentioned above, you could contact moderator to get adjustment if you are tight with your text allotment.

Re: 50 outgoing international text

hairbag1 — Tue, 26 Feb 2019 03:42:50 GMT

You've experienced part of the set-up process. It shouldn't happen too much more once account set-up is compete. Welcome to PM.

Re: 50 outgoing international text

mimmo — Tue, 26 Feb 2019 03:45:05 GMT

What phone are you using?

If android disable sms permissions from the dialer. Iphone something similar.

It's to do with visual voicemail and or icloud. There are numerous threads. Will see if I can find one with more details.

Re: 50 outgoing international text

Murco — Tue, 26 Feb 2019 03:46:55 GMT

This is normal. The most common issue is both iPhones usually 474663 (iMessage/FaceTime) and usually 7723 Google (android) phones use SMS to set up things when you first sign up a new number / phone / provider / restart phone.

On iPhone you want to disable iMessage and FaceTime (before you insert the sim card or you may still be some sent) if you want to use iMessage and FaceTime there is no way around these messages being sent. It's not public mobile its Apple

Settings -> Messages -> iMessage (Slide to the left so slider backround is white)
Settings -> Messages > FaceTime (Slide to the left so slider backround is white)

Also send a private message to the moderator team Click this to send them a message with your PIN & Phone number and explain what happened.

Re: 50 outgoing international text

Alex888 — Tue, 26 Feb 2019 03:48:37 GMT

If it continues it could be one of the apps you have installed, some of them can send automatic texts if they've been given permission to.

Re: 50 outgoing international text

Elleey13 — Tue, 26 Feb 2019 03:58:12 GMT

My imessage and facetime at the moment aren’t working. I can’t receive and make a phone call too..

Re: 50 outgoing international text

Murco — Tue, 26 Feb 2019 04:21:58 GMT

Have you rebooted your phone?

Re: 50 outgoing international text

Elleey13 — Tue, 26 Feb 2019 04:25:39 GMT

Do i have to?

Re: 50 outgoing international text

Murco — Tue, 26 Feb 2019 04:26:33 GMT

You should try if you havent yet.

Re: 50 outgoing international text

Elleey13 — Tue, 26 Feb 2019 04:27:09 GMT

It’s using all the 50 outgoing already. I might just have to close it and activate new from a different provider.

Re: 50 outgoing international text

specialK — Tue, 26 Feb 2019 04:32:25 GMT

A bit late, but have you taken a look at this thread? https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Pixel-on-Oreo-tries-to-send-Int-l-SMS-every-restart-thoughts/td-p/192510

Re: 50 outgoing international text

hairbag1 — Tue, 26 Feb 2019 04:33:37 GMT

@Elleey13 wrote:
It’s using all the 50 outgoing already. I might just have to close it and activate new from a different provider.

You've recieved several suggestions on how to proceed. If you've tried all of them, then you should send a private message to the Moderators by clicking here. It could take a day or so for them to get back to you so please be patient. Let us know when and how your issue is fixed. Once things get working, you'll be glad you stayed with Public Mobile.

Re: 50 outgoing international text

RobertQc — Tue, 26 Feb 2019 04:36:40 GMT

@Elleey13 wrote:
It’s using all the 50 outgoing already. I might just have to close it and activate new from a different provider.

@Elleey13 Any other provider you go to will have the same issue if you go on their limited text plan. Your phone is going to send the exact same messages with every other company you go with. Either deal with your phones issue of sending texts, or go on a plan with unlimited text.

If you log-in to self serve and click “View My Usage” you will see the outgoing text and the number it was sent to.

The most common issue is both iPhones usually 474663 (iMessage/FaceTime) and usually 7723 Google (android) phones use SMS to set up things when you first sign up a new number / phone / provider / restart phone.

On Android remove “SMS” permissions from the dialer app which should be labelled as “Phone” in settings under app info or app permissions.

Settings -> Messages -> iMessage (Slide to the left so slider background is white)
Settings -> Messages > FaceTime (Slide to the left so slider background is white)

It has been suggested by chris32 here that 474663 is actually location sharing services on apple devices.

How to stop automatic messages.

After a couple of days I found the problem that cause sending messages in background on iPhone and It's not icloud our Android cloud.

Here, how to stop that:

Step #1 : From primary screen: Push on Setting >>> Privacy >>> Location services >>> System Services >>> Share My Location = Put the button OFF

Step #2 : Go back to Location services (return) >>> Share my Location = Put the button OFF.

Also send a private message to the moderator team Click this to send them a message with your PIN & Phone number and explain what happened. If your plan is limited 50 texts and they were not done with you it is likely they will offset these messages. There is also a chance if someone sent you a message (even if you didn’t respond) your phone will send a “delivery confirmation” back without your knowledge that will count as 1 of your outgoing text. That should be disabled as well.

Re: 50 outgoing international text

Elleey13 — Tue, 26 Feb 2019 04:41:17 GMT

Re: 50 outgoing international text

Elleey13 — Tue, 26 Feb 2019 04:42:53 GMT

I was with chatr same 50 canada wide talk and 50 text outgoing and incoming and this never happen. I only switch cause it says unli incoming. Just gonna get my chatr sim reactivated tonorrow. Right now i have like 15 outgoing used already and number isn’t activated yet. This is a pain in the rear already. Given that i have to pay for it without even using it.

Re: 50 outgoing international text

Anonymous — Tue, 26 Feb 2019 04:46:52 GMT

@Elleey13

Picking up on an earlier part of one of your posts...you can't call in or out? Have you used up your minutes too?

How long ago did you switch to this plan?

Maybe you could post a screenshot of your overview page so we can see what you have. Blank out personal info of course.

Also, try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

If you wish to be sparse with your texting then you need to turn these things off in the phone as already mentioned in all of the above.

Re: 50 outgoing international text

Dunkman — Tue, 26 Feb 2019 04:45:47 GMT

@Elleey13

Exact thing happened to my account when I activated my iphone 6. About 10 outgoing texts within the first 24 hours. It stopped afterwards. The moderator credited me back the 10 texts just for the first month after I contact them via private messaging.

Re: 50 outgoing international text

Elleey13 — Tue, 26 Feb 2019 04:54:26 GMT

Haven’t use any of the call time minutes yet. I was trying to phone but can’t. My cousin trying to ring but it wont connect. My location service is always off, now i can’t even turn it off. I already send message to the moderator. Haven’t got any response yet.

Re: 50 outgoing international text

Metal1967 — Tue, 26 Feb 2019 04:59:24 GMT

@Elleey13

Response from a moderator I believe can take up to 2 days ..try going in your self serve click on lost stolen tab report lost for 5 -10 minutes then click found...this gets things working for many users..