topic generic error porting phone number in Get Support

generic error porting phone number

zenobiamae — Wed, 05 Jan 2022 08:29:49 GMT

I'm having trouble with the pm website when trying to port my phone number from koodo. When I go to "change number" and submit my koodo number, instead of the page asking for the old service prodider account info, I just get a generic error message. Loging out and loging back in doesn't do anything. Can someone please fix this issue and let me know when the website's working?

Re: generic error porting phone number

wetcoaster — Wed, 01 Nov 2017 19:01:03 GMT

Couple of points:

If you come from Koodo prepaid you need the help from the moderator team:

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, exact account information as it shows on your previous provider's statement, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Try incognito mode or a different browser. (Chrome works well.)

Use a different e-mail address than the one used on the Koodo account.

Re: generic error porting phone number

closng — Wed, 01 Nov 2017 19:13:11 GMT

What is the generic message that you are getting?

Second what @wetcoaster said, you can try doing the port in incognito mode or with a different browser, that might help.

Re: generic error porting phone number

Acekiller — Wed, 01 Nov 2017 20:28:50 GMT

is this a known bug for koodo prepay?