topic Re: Autopay charging lost card in Get Support

Autopay charging lost card

gianluca-i — Wed, 05 Jan 2022 08:29:43 GMT

Hi everyone,

Recentely I lost my wallet with credit cards inside. My payment day came up and I forgot to switch my card to my new card. My phones texts, data, calls, would no longer go through so I went on the site to change my card. However, I changed it and I still have no service on my phone. How do I fix this?

Re: Autopay charging lost card

will13am — Wed, 01 Nov 2017 15:53:45 GMT

@gianluca-i, if you are unable to restore your account to active status via the self serve portal, I suggest seeking help from the moderator team. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Autopay charging lost card

ajanthant — Wed, 01 Nov 2017 16:39:22 GMT

@will13am @gianluca-i

I am in exact same situation, my account is active but I know for sure that my new credit card hasn't been charged yet. Currently, I do not have any network service. I pm'd the MODs roughly 4 hours ago, how long can I expect to wait to have my problem fixed and go without any sort of service?

Re: Autopay charging lost card

gianluca-i — Wed, 01 Nov 2017 17:31:09 GMT

Hey,

I messaged at 11ish, and it took about two hours to get a response, however the issue is still ongoing so it might take a couple of hours more. I can let you know as soon as it is resolved.

Regards

Re: Autopay charging lost card

will13am — Wed, 01 Nov 2017 18:14:10 GMT

Turnaround time for private messages should be around 1-2 hours. This can change subject to workload. At the moment, there are a new nasty bugs that are keeping the folks back stage pretty busy.

Re: Autopay charging lost card

gianluca-i — Wed, 01 Nov 2017 18:37:29 GMT

@ajanthant

They told me to top up my account, basically paying off more than my plan and it did the trick. Any amount over your plan will just stay in your account and you can use it for your next payment. Hope that helps

Regards