topic Re: what do i do? in Get Support

what do i do?

JuOs — Wed, 05 Jan 2022 08:29:42 GMT

Re: what do i do?

Lieux — Tue, 26 Feb 2019 01:20:44 GMT

Don't worry there is a solution...did you try the same email as in your message??

Re: what do i do?

Alex888 — Tue, 26 Feb 2019 01:22:32 GMT

It can be a problem with the browser, try a different browser or mode, most people find that Chrome incognito works.

Try going to "My Account" and creating an account, when I signed up it didn't automatically create one for me.

If he still can't log in then he will need to send a private message to a moderator, he can do that here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: what do i do?

JuOs — Tue, 26 Feb 2019 01:42:49 GMT

yes. we did it and it worked he got an email saying thanks for activating with us and then his phone still said no service... so we clicked link on the email to log in tried to log in.. wouldnt work, so we tried forgot password and said the email was not valid...

Re: what do i do?

JuOs — Tue, 26 Feb 2019 01:44:33 GMT

we did create the account its still not activating the sim like it says no service.

Re: what do i do?

Lieux — Tue, 26 Feb 2019 01:44:50 GMT

You can already write a message to the moderator here for help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

waiting time is few hours to 2 days..

Re: what do i do?

Tav — Tue, 26 Feb 2019 01:45:50 GMT

@JuOs wrote:
yes. we did it and it worked he got an email saying thanks for activating with us and then his phone still said no service... so we clicked link on the email to log in tried to log in.. wouldnt work, so we tried forgot password and said the email was not valid...

Sometimes it doesn't create the self serve account. You have to do so manually by clicking here.

Re: what do i do?

Lieux — Tue, 26 Feb 2019 01:47:21 GMT

Can you log in your account? Or do you have a problem with the sim card?

The account can be blocked if you tried too many times ..you have to wait about 1 hour before try again...

Re: what do i do?

Luddite — Tue, 26 Feb 2019 01:46:32 GMT

@JuOs Couple of questions/ideas:

a) If he requested the transfer of another number to Public Mobile, what is the carrier?

b) What is make/model of his phone? Are you sure it is unlocked? Where did he buy it?

c) Is there another unlocked phone he can use to try the SIM? Does his old SIM still work?

Re: what do i do?

JuOs — Tue, 26 Feb 2019 01:59:05 GMT

no it was not a transferred number

Re: what do i do?

JuOs — Tue, 26 Feb 2019 01:59:33 GMT

and it is all compatible .

Re: what do i do?

JuOs — Tue, 26 Feb 2019 02:02:02 GMT

saying account had been created and takes me to forgot password and then put in email and email is still not valid....

Re: what do i do?

mimmo — Tue, 26 Feb 2019 02:15:32 GMT

you nentioned 2 sim cards, is the correct one in the phone?

As mentioned above. send as message to mods, I would include the text from the activation email, sim number, and voucher numbers.