topic Re: Data in Get Support

Data

aamirghaffar — Wed, 05 Jan 2022 08:29:38 GMT

My data is not working since today's morning.. can anybody help me regarding this issue.

Re: Data

Lieux — Tue, 26 Feb 2019 00:49:44 GMT

Are you sure you still have some? @aamirghaffar can you go check in your self serve account in the first page can you see data left??

Re: Data

Alex888 — Tue, 26 Feb 2019 00:52:14 GMT

Check your account and make sure that it still shows available data on your main page.

Try turning on Airplane mode, restart your phone, then turn off airplane mode.

Re: Data

aamirghaffar — Tue, 26 Feb 2019 00:52:27 GMT

I checked it there is still 1.5 GB left.

Re: Data

aamirghaffar — Tue, 26 Feb 2019 00:53:29 GMT

I did it 2-3 times, turning airplane mode off/on.,

Re: Data

Lieux — Tue, 26 Feb 2019 00:57:57 GMT

Are your data enabled on your phone??

Re: Data

Lieux — Tue, 26 Feb 2019 01:01:05 GMT

When is your renewal date?

Re: Data

mh1983 — Tue, 26 Feb 2019 01:01:26 GMT

What kind of phone do you have?

Re: Data

aamirghaffar — Tue, 26 Feb 2019 01:09:01 GMT

Data is turn-on, i have iphone-6

Re: Data

Lieux — Tue, 26 Feb 2019 01:11:08 GMT

Can you still call and text? Is your self serve account still ACTIVE?

Re: Data

Luddite — Tue, 26 Feb 2019 01:55:49 GMT

@aamirghaffar Couple of ideas:

a) go to Settings >> General >> About: if a carrier update is offered install it

b) go to Settings >> Cellular >> Cellular Data Options >> Cellular Data Network: scroll down and click Reset Settings; you will need to reinstall wifi passwords after doing this

c) have you recently updated the operating system?

Re: Data

CS_Agent — Tue, 26 Feb 2019 15:17:51 GMT

Hi @aamirghaffar

Please try as mentioned above to powercycle the phone, and update to the latest IOS.

If your account is active and you still have trouble, don't hesitate to send us a private message and we will look deeper into it.

Regards.

Re: Data

CalgaryBen — Tue, 26 Feb 2019 18:06:40 GMT

@aamirghaffar wrote:
Data is turn-on, i have iphone-6

@aamirghaffar have a look at this post, and also this one. The thread might also provide some troubleshooting that will be of help.