topic Re: 2 messages gone? in Get Support

2 messages gone?

Luna2019 — Wed, 05 Jan 2022 08:29:33 GMT

I just activated my sim. Selected the $10 plan. Checked my account, 2 messages were used out of 50. Do anyone know why? Thank you for advance!

Re: 2 messages gone?

Lieux — Mon, 25 Feb 2019 23:03:02 GMT

Yes I know I had the same problem with the 474663 number.... it’s with iPhone or another number for Android phones..it will be ok in 1 or 2 days. They will stop by themselves. You can write a message to the moderator when they will stopped to let them know and they will probably credit you them.

Here for the moderator..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 waiting time few hours to 2 days..

Re: 2 messages gone?

Luna2019 — Mon, 25 Feb 2019 23:05:34 GMT

Feels like it is a hassel to get credit for 2 messages. You mean it will happen again? Not a one-time during the activation thing?

@Lieux wrote:
Yes I know I had the same problem with the 474663 number.... it’s with iPhone or another number for Android phones..it will be ok in 1 or 2 days. They will stop by themselves. You can write a message to the moderator when they will stopped to let them know and they will probably credit you them.
Here for the moderator..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 waiting time few hours to 2 days..

Re: 2 messages gone?

Lieux — Mon, 25 Feb 2019 23:07:29 GMT

It could continue..it depends for who...I had 30 texts and other in my family had 12...

Re: 2 messages gone?

Luna2019 — Mon, 25 Feb 2019 23:08:54 GMT

That's not good...Now I need to start monitoring...Thank you very much for your quick response! @Lieux

Re: 2 messages gone?

Lieux — Mon, 25 Feb 2019 23:10:34 GMT

Welcome...you can see them in your USAGE HISTORY in PLAN/ADDS-ON in your account with a strange number like 474663 for iphone...

Re: 2 messages gone?

srlawren — Mon, 25 Feb 2019 23:11:34 GMT

@Luna2019 wrote:
That's not good...Now I need to start monitoring...Thank you very much for your quick response! @Lieux

@Luna2019 if you have an iPhone, they will stop eventually on their own. If you have an Android phone, you need to remove the SMS permission from the Phone app, or it will happen every time you reboot your phone.

Re: 2 messages gone?

Luna2019 — Mon, 25 Feb 2019 23:17:47 GMT

Great to know. I have an iphone. What if I switch to another iphone later on? Would it come back though?

Re: 2 messages gone?

Luna2019 — Mon, 25 Feb 2019 23:19:09 GMT

Thank you! But I don't see the strange number you mentioned.

@Lieux wrote:
Welcome...you can see them in your USAGE HISTORY in PLAN/ADDS-ON in your account with a strange number like 474663 for iphone...

Re: 2 messages gone?

Lieux — Mon, 25 Feb 2019 23:20:46 GMT

Yes it was the case for me..when I had a new iphone and put my sim in it the texts were sent again...My husband phone sent 2 texts today again ..he had installed some new applications in his phone trough apple store..

Re: 2 messages gone?

Lieux — Mon, 25 Feb 2019 23:21:41 GMT

Ok that's perhaps not hte case for you...was it a known number???

Re: 2 messages gone?

Luna2019 — Mon, 25 Feb 2019 23:44:54 GMT

That is really annoying having to keep track of the text used. How about the voice service? Is the minutes couting reliable?

Re: 2 messages gone?

Luna2019 — Mon, 25 Feb 2019 23:46:50 GMT

It does not show any number for me.

Re: 2 messages gone?

Lieux — Mon, 25 Feb 2019 23:47:10 GMT

No not here...never see calls from nowhere!!

Re: 2 messages gone?

JoeFrankRoy — Mon, 25 Feb 2019 23:48:33 GMT

sometimes i message and andriod dialer send out messages, also receive receipts use messages too

Re: 2 messages gone?

Luna2019 — Mon, 25 Feb 2019 23:49:23 GMT

That's great to know!