topic Re: Not Receiving Incoming Text Messages in Get Support

Not Receiving Incoming Text Messages

GGR — Wed, 05 Jan 2022 08:29:29 GMT

I stopped receiving incoming messages for a few days now (took time to figure out why nobody replies...). Sending text messages works fine. Any idea?

Ignore

hairbag1 — Mon, 25 Feb 2019 22:34:23 GMT

Re: Not Receiving Incoming Text Messages

ShawnC13 — Mon, 25 Feb 2019 22:26:46 GMT

@GGR wrote:
I stopped receiving incoming messages for a few days now (took time to figure out why nobody replies...). Sending text messages works fine. Any idea?

Did you recently get back or have a US roaming addon expire? This is a known issue that usually self resolves in around 24 hours. How long have you not been able to receive texts

Re: Not Receiving Incoming Text Messages

Alex888 — Mon, 25 Feb 2019 22:26:56 GMT

Make sure your phone is not in Airplane or Do Not Disturb mode.

Try going into your account and reporting your phone lost/stolen, log out, wait 5 minutes, log back in and report it found then restart your phone.

Re: Not Receiving Incoming Text Messages

Lieux — Mon, 25 Feb 2019 22:32:21 GMT

@hairbag1 it's not for the incoming texts the 50 only..but for the outgoing texts...

Re: Not Receiving Incoming Text Messages

CS_Agent — Mon, 25 Feb 2019 22:32:42 GMT

Hi GGR,

I'm really sorry to hear that you are experiencing this issue, but we can surely help you find a solution.

In order to do so, can you send us a private message to Moderator_Team?

Sincerely,
Public Mobile Moderator Team.