topic Re: Voicemail Issues in Get Support

Voicemail Issues

KenerV — Wed, 05 Jan 2022 08:29:29 GMT

Good Morning

In the past month, whenever I attempt to access my voicemail, it tells me that I am unable to make the call because I do not have an active long distance add-on. I have never had this issue before - I have always been able to access my voicemails and I have not made any changes to my plan or add-ons. Any solutions??

Thanks!

Re: Voicemail Issues

will13am — Tue, 31 Oct 2017 12:52:59 GMT

@KenerV, how are you dialing voice mail on your phone, are you calling yourself, using actual voice mail number? My preference is to long press 1 on the dialer. If you are not having issues with making and receiving calls otherwise, I suggest sending a private message to the moderator team and have them look into the matter. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Voicemail Issues

KenerV — Tue, 31 Oct 2017 12:58:58 GMT

@will13am I have just been tapping on my new voicemail notifications, which then dials voicemail. I just attempted your method (long press 1) and I am getting the same results. I have not been having issues with any other calls. Thank you very much for your advice, I have emailed the moderator team.

Re: Voicemail Issues

stonechucker — Tue, 31 Oct 2017 13:09:57 GMT

@KenerV, I've just checked my settings, and the voicemail number for me is setup as +1226XXXYYYY, meaning it's dialing a +1 before the actual voicemail number.

Does your voicemail call setting have this also?

Re: Voicemail Issues

closng — Tue, 31 Oct 2017 13:35:36 GMT

@KenerV, have you tried dialing your own phone number to see if you are able to get to your voicemail? If you are, it might be something to do with the number set up on your phone to dial the voicemail number.

Re: Voicemail Issues

KenerV — Tue, 31 Oct 2017 13:53:18 GMT

@closng, It works when I dial my own number, thanks! I imagine @stonechucker is right that it has to do with my voicemail settings, I just can't seem to find them :P. At least I can access my voicemail now though!

Re: Voicemail Issues

closng — Tue, 31 Oct 2017 14:01:50 GMT

@KenerV that is good to hear. What phone do you have? Maybe we can help point you to the voicemail settings.

Re: Voicemail Issues

KenerV — Tue, 31 Oct 2017 14:03:50 GMT

@closng I have a Samsung Galaxy S6.

Re: Voicemail Issues

closng — Tue, 31 Oct 2017 14:15:43 GMT

Hi @KenerV,

These are the settings I found on the net to get to the voicemail settings:

1. Tap Phone.

2. Tap MORE.

3. Tap Settings.

4. Tap Voicemail settings.

5. Tap Voicemail number.

Alternatively, once you're in the settings, try searching for "voicemail" and see what pops up.

Once you're in the voicemail settings, you can update the voicemail number. The voicemail number is regional but if you are in Ontario, you can try adding: +16475804001 or +16475804002.

Re: Voicemail Issues

KenerV — Tue, 31 Oct 2017 14:21:16 GMT

It's working, thank you so much!

Re: Voicemail Issues

closng — Tue, 31 Oct 2017 14:23:18 GMT

Excellent, happy to help!

Re: Voicemail Issues

srlawren — Tue, 31 Oct 2017 15:21:53 GMT

Glad you got this resolved, @KenerV.

If anyone needs a local voicemail access number, please reference this posting.

Re: Voicemail Issues

Michael77 — Tue, 31 Oct 2017 15:25:36 GMT

So happy the Community was able to help. 🙂

Re: Voicemail Issues

zhadj030 — Tue, 31 Oct 2017 20:56:08 GMT

Was it possible the +1 at the start of the number is the one that kept doing this issues.

Anyway good to see the problem is fixed.

Re: Voicemail Issues

stonechucker — Tue, 31 Oct 2017 21:45:40 GMT

If I remember correctly, the +1 is just the N American designation for a telephone number in the IS and Canada, and I believe Mexico... I do not know about the Caribbean.

Having only the 1, forces a long distance call, even on a local call, where as the +1 connects immediately on the correct LD/ local system.... so so it has been my experience.

The default voicemail phone number is usually a local call for most subscribers I would imagine, but if I were in Windsor Ontario, and calling a Toronto based voicemail server (519) —> (416) for example, if the number is setup without either the 1 or +1, I would hear The your call is long distance, and charges may apply. With the +1, the call completes normally. With 1, it also completes normally, as it was a properly dialed LD call.

Re: Voicemail Issues

jefeldman17 — Tue, 21 Aug 2018 21:49:11 GMT

I am asked to indicate a prompt, i.e. 1 for new messages, and it's not working. Any idea why?