topic Re: Data worked, now it doesn't!? in Get Support

Data worked, now it doesn't!?

Tdismoke — Wed, 05 Jan 2022 08:29:16 GMT

Hello everyone!

I have had pm for just a little over 3 months. Im set up for prepay. I used up all my data maybe 5 days before it was to auto renew. My 3 months have ended, the payment has been charged and processed and I have no data currently. I have even tried doing a factory reset on my phone. Any input would be appreciated! Super frustrated!

Re: Data worked, now it doesn't!?

closng — Mon, 30 Oct 2017 19:39:22 GMT

Hi @Tdismoke,

It sounds like you might have to message the Moderators to take a look at your account. There have been a few instances where data did not review for some users, after using it up prior to plan renewal.

Here is the link to message the Moderators, provide them with your account information (account number, name, phone number) and the issue you are facing:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data worked, now it doesn't!?

ShawnC13 — Mon, 30 Oct 2017 18:14:34 GMT

@Tdismoke, sorry to hear you are having issues. For yoru data are you on one of the "3G" plans as I have heard they have been having issues.

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me *

Re: Data worked, now it doesn't!?

NDesai — Mon, 30 Oct 2017 18:14:43 GMT

Is your account status currently Active? If yes, do you see the data available under My Add-ons on the overview page?

Re: Data worked, now it doesn't!?

Dan — Mon, 30 Oct 2017 19:08:01 GMT

Hi @closng,

What's up with the canada.ca T2 Short Return link in your post?

Re: Data worked, now it doesn't!?

closng — Mon, 30 Oct 2017 19:39:56 GMT

@Dan, thanks for catching that! Pasted the wrong link that I already had on my clipboard 🙂