topic Re: Cancel add on and change to roaming add on in Get Support

Cancel add on and change to roaming add on

Gracewilmal — Wed, 05 Jan 2022 08:29:15 GMT

I found out that the US Canada add on isn't what I really need. I need roaming for texts and Netflix

1. Can I cancel one and add the other.

2. Can I renew my roaming add on while I am in the States as I will be there longer than 10 days.

Re: Cancel add on and change to roaming add on

ShawnC13 — Mon, 25 Feb 2019 20:04:03 GMT

@Gracewilmal wrote:
I found out that the US Canada add on isn't what I really need. I need roaming for texts and Netflix
1. Can I cancel one and add the other.
2. Can I renew my roaming add on while I am in the States as I will be there longer than 10 days.

You can contact the mods and see if they can convert your LD addon to a credit to use for the US Roaming addon. You can renew it but it must be fully expired and even then sometimes the same addon isn't visible for purchase until the 11 day.

To send a private message to a moderator click this link and describe your issue.

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Re: Cancel add on and change to roaming add on

will13am — Mon, 25 Feb 2019 20:05:11 GMT

@Gracewilmal, if you purchases a wrong add-on and need a correction, you will need to reach out to the moderator team for assistance. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

With respect to purchasing add-ons while in the US, it is definitely possible provided you can login to your self serve account or have phone access to 611. Note that repurchasing the same add-on can get a bit of a mine field. The add-on expires with time, not usage. If say you run out of data, you still cannot repurchase the same add-on before the 10 day expiry. Only the moderator team can bypass the limitations in the system.