topic Re: Mod in Get Support

Mod

Gracewilmal — Wed, 05 Jan 2022 08:29:14 GMT

How do I connect with one of the MODs

Re: Mod

Dunkgirl — Mon, 25 Feb 2019 19:28:51 GMT

@Gracewilmal wrote:
How do I connect with one of the MODs

@Gracewilmal You can send them a private message. Click this to message them. If this is an account specific issue they will reply with a unique link to a secure online form where you will need to verify your identity as the account owner. After you’ve provided the verification please reply to the existing private message thread with the moderator.

If this is a general question no need to verify your identity and just Click this to message them.

Read more about it here [ Learn about contacting our support team ]

Re: Mod

Lieux — Mon, 25 Feb 2019 19:29:19 GMT

Do you need help @Gracewilmal ? We can try to help you with some problem here...if you want..

Re: Mod

Anonymous — Mon, 25 Feb 2019 19:31:38 GMT

@Gracewilmal wrote:
How do I connect with one of the MODs

Further to the above...by default, you'll get an email saying you have a message from here. Don't answer that. Come back here and you'll see the red blob notifications up top like you have already from the above post. Just next door 🙂 Click on the envelope icon and then you'll see a preview of the message. Click on the subject line to fully open it.

Re: Mod

Gracewilmal — Mon, 25 Feb 2019 19:35:06 GMT

I just purchased a 200 min Can and US long distance add on to my plan. Existing plan is 30$ per month with lots of data left to use

1 Can my husband and I call and text each other while we are in the states?

2 Can I access our unused data for Netflix while I am in the US

3 Can we receive calls and texts from Canada

4 If not how do I get these services for both phone registered on our original plan

Re: Mod

ShawnC13 — Mon, 25 Feb 2019 19:38:18 GMT

@Gracewilmal wrote:
I just purchased a 200 min Can and US long distance add on to my plan. Existing plan is 30$ per month with lots of data left to use
1 Can my husband and I call and text each other while we are in the states?
2 Can I access our unused data for Netflix while I am in the US
3 Can we receive calls and texts from Canada
4 If not how do I get these services for both phone registered on our original plan

1. No you would need the US Roaming Package the 200 min Can/US LD is for calls originating in Canada.

2. No you would need the US Roaming Data addon

3. No but people have reported they have received texts from Canada while away in the US

4. You will need to Purchase the US Roaming addon there are many different options that you can choose from. They are 10 days in duration.

Re: Mod

JoeFrankRoy — Mon, 25 Feb 2019 23:55:22 GMT

@Gracewilmal Hey https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 can send moderator team messages

Re: Mod

rushane — Wed, 13 Mar 2019 00:21:47 GMT

i am lockout of my selfserve account

thank you

Edited by computergeek541: phone number/account password removed

Re: Mod

Lieux — Wed, 13 Mar 2019 00:17:57 GMT

Not here @rushane here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details with your problem waiting time is few hours to 2 days...

And No personal info..here it's a public forum we are customers like you...click on the 3 dots right up in your message to change that..

Re: Mod

cavemantoronto — Wed, 13 Mar 2019 12:27:19 GMT

@rushane wrote:
i am lockout of my selfserve account

thank you

Edited by computergeek541: phone number/account password removed

Did you try to reset it? Click on forgot password. It asks for email addresss and i think sends you link that asks for answer to secret question.